Dear Team,

I want to confess that this is the most complicated and convoluted system especially using the Web-browser mode. Https: //Bitshares.openledger.info.

I created an Account and transferred Ether in order to be able to acquire BTS. Transfer was successful and I can even see the Ether on the block chain. Then came the confusion of Switching to the Wallet Model vs Account Model , Backup wallets etc.

Next thing I know my account is not accessible with my password and there goes my Ether & interest in Bitshares & Openledger.
For the record I have tried to recover things with Fluxer555 - one of the members on the User community but without success.

Seriously - you guys need a better designed system if you are to get mass adoption. Take this as general feedback with an intention purely to let you know user sentiment - because the unfortunate part is that users then need to shell out money to recover the funds.

Regards,
san_angelo17