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Topics - rockkimwhite1

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Technical Support / password-Can't access my wallet
« on: November 02, 2019, 06:53:08 pm »
Hi,
 
I continue to get an error message when I try to log in to my wallet.  This began 1 1/2 years ago.  I never had a problem during the first year after setting up my wallet.
 
It says invalid password.  However, I am certain the PW is correct as I save it in my Google saved passwords, and I separately noted it as well. 

I then tried my backup PW and got the same error message. 

I next tried to restore.  It accepted my PW here and my backup file, etc.  It says it is ready to restore but when I click on the “restore (wallet)” button it does nothing.

When I click on Explore and put in my account name, I can see my balance etc. properly.  But my password doesn’t work and I can’t find how to reset it.
 
Can you please assist me with resetting my password immediately?
 

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