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Messages - BogdanCo

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1
Technical Support / Re: Can't access my account - please help
« on: August 17, 2016, 06:57:51 pm »
Quote from: svk on August 17, 2016, 01:53:12 pm
Quote from: BogdanCo on August 15, 2016, 05:52:46 pm
Hi,

I've just recovered my account, but I can't access it, it says I don't have the private keys or something like that.... Here are some pictures:

http://imgur.com/a/Sa02x
http://imgur.com/a/FGbku

Thanks.

Strange. My first guess is that the transaction is not being signed properly due to an API issue or something in the library. What you're trying to do is add an account to the owner authorities? Are you able to see the owner key by clicking on the little key symbol next to your public key?

Yes, I was trying to add another new created account to see if I can access/trade with the BogdanCo24 account . The same error I get when I'm trying to list some coins on the exchange.
I can't see the owner key ... this is the problem. I just recovered the BogdanCo24 account some time ago using the brainkey as advised by a forum member from here, but now I have another issue :(

Thanks for your help,
Bogdan

2
Technical Support / Can't access my account - please help
« on: August 15, 2016, 05:52:46 pm »
Hi,

I've just recovered my account, but I can't access it, it says I don't have the private keys or something like that.... Here are some pictures:

http://imgur.com/a/Sa02x
http://imgur.com/a/FGbku

Thanks.

3
Technical Support / Re: Help me recover funds
« on: August 08, 2016, 06:53:17 pm »
Quote from: nmywn on July 21, 2016, 04:21:58 pm
You have brainkey

Quote
1. Open the settings
2. Enter the wallet mangement console
3. click on "New wallet"
4. Click "Custom Brainkey (advanced)"
5. Provide a new (or the old) passphrase
6. provide the brain key
7. create the new wallet


After this you should see your balance but no nickname.
Then click top left icon which leads to https://bitshares.openledger.info/#/dashboard
Click bitsharesjohn123
I've just tested. Must work if your brainkey is correct

Hi nmywn,

Can you please guide me in the recovery of my account? I made all these steps that you described and still can't access my account. I can access the wallet, after entering my password I can see the brankey. It's possible that the brankey could have changed when I lost my account?

Thanks,
Bogdan

4
Technical Support / Re: More people with problems on wallet's chat
« on: August 07, 2016, 10:22:00 am »
Also Helpdesk is not responsive. Made 2 tickets, 1st since middle of July and no answer...

5
Technical Support / Re: cannot login
« on: August 07, 2016, 10:10:24 am »
Is there anybody answering to support tickets or it's just a waste of time for us creating them?
Thanks, Bogdan

6
Technical Support / Re: Help me recover funds
« on: August 07, 2016, 10:04:00 am »
Quote from: iamnaok on August 06, 2016, 04:38:50 pm
Thats true. I have the same problem and I NEVER saw a message that I immediately should download the backup. Which year you are living at? Normally people have just login and password for the services they use.

For me the problem even worse, I can not access my funds even from the PC and browser which I used to create my account (I didnt clear cache), just see the endless loading page...

Quote from: BogdanCo on July 21, 2016, 02:09:39 pm
That's the thing.. I never saw a message that I have to make a backup, because I would have done it.
I've tried, the cache is not available anymore...
Isn't a way to recover it? I see that my account is still there with all the funds inside, but I can't access it. If I search for it, says it's not mine...

Thanks again

It says to backup your wallet, but only if you are not on the "exchange" tab. I had created the account then went to the exchange tab and never went back. So there is no "begging" from the platform to backup your wallet if you keep open only in the "exchange" tab. I admit now that I could have been a little more careful and read more about this platform.

I have the brankey, I can access my wallet, I have also the password, but it seems the account is not there. I can see it, I can "follow" it but can't spend funds from it.

Made 2 tickets to support, nobody answers them. This really sucks....

I had also the problem with the loading page... do you use iexplorer?

7
Technical Support / Re: Help me recover funds
« on: July 21, 2016, 09:51:44 pm »
Thanks for support :)

Yes I have the brainkey, I can see it after I entered my password.
After point 7 I don't see any balance and I can't see the account bogdanco24. What am I doing wrong? :(

8
Technical Support / Re: Help me recover funds
« on: July 21, 2016, 02:09:39 pm »
That's the thing.. I never saw a message that I have to make a backup, because I would have done it.
I've tried, the cache is not available anymore...
Isn't a way to recover it? I see that my account is still there with all the funds inside, but I can't access it. If I search for it, says it's not mine...

Thanks again

9
Technical Support / Re: Help me recover funds
« on: July 20, 2016, 02:04:18 pm »
Hi,

I recently switched to Chrome and delete the old browser. I didn't know I must make a backup of my wallet/account. Now my account is gone from the wallet.
I have the username and password of the account or wallet. Isn't a way to recover the account or how can I enter in my account?

Any help would be appreciated,
Bogdan

10
Technical Support / Re: help.why bts2.0 can not claim balances,"missing authority"
« on: July 18, 2016, 11:39:48 am »
Quote from: svk on April 12, 2016, 06:40:31 am
Quote from: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.

Yours is a different problem, it means the wallet you're using does not contain the private keys for that account. Did you create a new wallet? Switch browsers/pc?

Hello,

I have the same error: "Transaction was not signed. Do you have a private key? [no_signers]".
I recently switched to Chrome and delete the old browser. I didn't know I must make a backup of my wallet.   
I have the username and password of the account. Isn't a way to recover the account?

Any help would be appreciated,
Bogdan

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