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General Discussion / Re: Problem with http://www.btc38.com/
« on: November 21, 2013, 07:59:42 am »
The btc38 site seems like a good place to trade if you can deal with the google translation of the site. Their is a lot of liquidity on this exchange.
The problem comes when you try to withdraw funds.
I have done 5 withdrawals tonight from my account.
3 to xpm address
2 of these arrived immediately, one of them timed out after hitting submit button. It has not arrived and does not show up under transfers at bottom of account page. Also does not show up as XPM funds at all.
2 withdrawals to btc address
1 withdrawal went fine and arrived within 1 minute or so.
1 withdrawal timed out similar to the xpm withdrawal error. it has not arrived in several hours and also does not show under account balances or withdrawal history. This is very distressing as this withdrawal is 1.97BTC missing.
It appears that the site is overloaded or something and they have a bug in the withdrawal code. If you don't get a pop up window after clicking the withdrawal button then your transaction is likely gone into never - neverland.
I have spent the last hour trying to get connected to support via the QQ messenger. I tried windows first... it just crashes on my windows 7 box. the mac version is working.
Once connected to support they were slow to respond. Maybe about 30 minutes. Once they responded.... they immediately found the lost transactions and sent the funds.
So the story ends well. If you want to trade here I suggest you have a strong stomach and interest in learning Chinese!
The problem comes when you try to withdraw funds.
I have done 5 withdrawals tonight from my account.
3 to xpm address
2 of these arrived immediately, one of them timed out after hitting submit button. It has not arrived and does not show up under transfers at bottom of account page. Also does not show up as XPM funds at all.
2 withdrawals to btc address
1 withdrawal went fine and arrived within 1 minute or so.
1 withdrawal timed out similar to the xpm withdrawal error. it has not arrived in several hours and also does not show under account balances or withdrawal history. This is very distressing as this withdrawal is 1.97BTC missing.
It appears that the site is overloaded or something and they have a bug in the withdrawal code. If you don't get a pop up window after clicking the withdrawal button then your transaction is likely gone into never - neverland.
I have spent the last hour trying to get connected to support via the QQ messenger. I tried windows first... it just crashes on my windows 7 box. the mac version is working.
Once connected to support they were slow to respond. Maybe about 30 minutes. Once they responded.... they immediately found the lost transactions and sent the funds.
So the story ends well. If you want to trade here I suggest you have a strong stomach and interest in learning Chinese!