OpenLedger's DEX Support Team is currently investigating reimbursement tickets that were submitted until June 22, inclusive. Please have patience as they are reviewed on a case by case basis and it may take some time to address them all.

Those users who get confirmation that their account was hacked and their funds were stolen will become part of our Reimbursement Program starting on July 2, 2018.

Our representatives will share all the necessary details of the reimbursement procedure with Program participants.

We will contact requesters to inform them of the decision. You can also check your ticket status at https://openledger.freshdesk.com/support/login

Note that applications for the Reimbursement Program submitted after June 22, 2018 won’t be approved.

Отличные новости от команды OpenLedger DEX для вас сегодня!

Мы обновили наш сертификат SSL до уровня EV.

Если вы посещаете нашу децентрализованную торговую платформу, проверьте адресную строку вашего браузера для защиты SSL-сайта.

Этот сертификат гарантирует, что вы получаете доступ к правильному сайту, и среда безопасна.

OpenLedger DEX Team has great news for you today! We have upgraded our SSL certificate to the EV level.

Please check the address bar of your browser for the SSL secure site seal every time you visit our decentralized trading platform.

This certificate guarantees that you’re accessing the right site and the environment is safe.

SKY coins will be delisted from OpenLedger DEX from June 20, 2018.

SKY deposits and withdrawals will become unavailable from the above-mentioned date. To withdraw your SKY funds after the coin delisting, you will need the assistance of our Support Team.

For more details, see instructions at https://openledger.freshdesk.com/support/solutions/articles/33000218596-what-to-do-if-coin-is-under-delisting-

Note that SKY token trading will be stopped on July 20, 2018. Please complete all the necessary operations with SKY tokens prior to this date.

OpenLedger DEX team is glad to inform you that we will support the upcoming airdrop of Everipedia, a blockchain-based peer-to-peer encyclopedia project.

Everipedia’s IQ tokens will be distributed to OpenLedger DEX users holding EOS tokens in their accounts.

All the necessary details about the airdrop will be announced later on.

As you know, we recently faced a complex access issue as our domain hosting provider’s account was compromised and our domain names were temporarily beyond our control . Aiming at stealing login credentials of OpenLedger DEX users, hackers used these names to set up a phishing site.

Though our domains were hijacked, the blockchain itself was completely safe and hackers failed in their attempts to establish control over our servers, meaning that our security and protection measures worked as intended and malicious individuals didn’t get trading information.

We regained access to the domain hosting provider’s account and now we control all the OpenLedger domains. OpenLedger DEX is closely working with officials and the Internet police to help them find the cyber criminals and get users’ funds back.

To achieve maximum security, we are upgrading our SSL certificate to the EV level, the highest class of SSL available today. So please make sure you see the green bar certificate with the OpenLedger name on it every time you are using the OpenLedger DEX trading platform since it guarantees you’re working in a safe environment and no phishing attacks are taking place.

Being a decentralized trading platform, we are not responsible for forgotten or stolen passwords. However, bearing in mind the funds that were lost by our users, we couldn’t steer clear. We’ve decided to reimburse users who lost their assets due to the phishing incident.

Here is how to join the Reimbursement Program:

1. Create a ticket and write ‘My account was compromised’ in the subject line. Include as many details as possible about your case in the ticket. Make sure to submit a ticket until June 22, 2018, inclusive.
2. If our support team confirms that your account was hacked and your funds were stolen, you’ll become part of the Program that will be launched on July 2, 2018. Please note that all the cases will be investigated individually.
3. We will contact Program participants directly to share details of the reimbursement procedure.

Striving to facilitate cryptocurrency trading for our users, ensure top security and deliver a great user experience, we constantly upgrade our platform. We also do our best to protect OpenLedger DEX users from adverse events caused by circumstances beyond our control and help them solve related issues.