transfer from Bter exchange to Bitshares.org went wrong (BTS is missing)

[xeroc]

You'll need to contact BTer about this. It the transfer is not on the blockchain, the people in this community cannot help you.

[3ff3ction]

Hi,

I've send 817.5128 BTS from the 'BTER' exchange to Bitshares.org on 31-10-2017 3:38u and never received it. Any idea what went wrong, and if this is fixable? What did I do wrong? The BTS is gone from my Bter exchange, and didn't return. Address is: 4ec9ac335e04e43d727d843d105feda870da00b7
Already contacted the OpenLedger support, but they said not being able to help. See more info in these screenshots: https://drive.google.com/drive/folders/1nJUhWzEfUZy8S6stSJBUm1HKgLEw2Vyw?usp=sharing

Thx for any answer that can give me some more info