Author Topic: Volunteerss with tech skills urgently needed to help Newbies  (Read 2298 times)

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Offline vegolino

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #15 on: February 22, 2015, 12:05:56 pm »
In this case I believe fluxer555 is exactly correct. However, why such a dualistic perspective, why can't it be both?

With all the money in the world, with a mature product that's possible, but until then focus on the root problem and put scarce resources to use on what will have the greatest effect. You help a few customers 1 by 1 and it helps, but if you resolve the underlying problems for all users you solve the issue for all. i.e. dealing with the root cause is the better, wiser place to spend scarce resources. The community should voluntarily handle the noobs and tech support load and let the devs fix the usability issues. I'm not opposed to allocating delegate resources to address tech support, but in due time.

I kindof see this as representative of pushing the problem off onto someone else to handle. Take responsibility for yourself and donate some of your time to help the noobs with tech support or questions. You don't need to be an expert, just share what you DO know. There's no shame in using the sentence "I don't know". Most of us have all gone thru the experience of installing a wallet, finding a way to buy BTS and getting it transferred into the wallet. Simply help newbies out by sharing your own experience in doing that, which doesn't require being deeply technical.

Remember back when you got started and try to supply some help and assurance in the same way you wanted it back then. Just help get new folks past the initial hump. If we all spent 15 minutes doing this we wouldn't need to divert critical resources away from hacking at the root of the problem.

As for answering deeper tech questions that's a bit tougher. Do what you can as Delulo says, and simply redirect them to Bytemaster's blog or elsewhere if you know a better source of info to address the questions you can't answer. BM has created a huge block of info that addresses many many issues in his blog.
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Offline BunkerChainLabs-DataSecurityNode

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #16 on: February 23, 2015, 02:56:46 am »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.

This is the wrong approach. The reason we feel the need for something like this so badly is because the client needs to be more usable. I'd much rather put time and money into usability than customer support.

We need to strike at the roots, not hack at the leaves.

Sure the client can use some work.. but I don't know of a single application in the world that doesn't require support/help of some kind. Look at Microsoft.. how long has that been polished and developed.. still got people answering phones.

When I saw this posting before the delegate thing was brought up I was actually thinking the same thing.

I have some contract workers that would be well suited with this. They are more TeamViewer users than Skype though. Humm.. will see if I can create some synergy here.. if there is anybody else willing to work on this effort feel free to contact me. I think it is worthy.
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Offline dsont

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #17 on: February 23, 2015, 12:15:16 pm »
I'll help out.

Also I'm new to bitshares myself, I have fresh eyes.

I also am a developer/designer, so I can give thoughts on how to smooth the process.

Offline vegolino

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #18 on: February 23, 2015, 12:27:33 pm »
I'll help out.

Also I'm new to bitshares myself, I have fresh eyes.

I also am a developer/designer, so I can give thoughts on how to smooth the process.
Welcome to the  community dsont  :) Your help will be much appreciated and we will hopefully learn from each others.

Offline dsont

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #19 on: February 23, 2015, 12:29:14 pm »
Thanks aloha! =]

There are some tutorial videos here: Video Tutorials of using BitShares wallets

We could add a link from Getting Started to help out the newbies.

I haven't watched them though.

Offline vegolino

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #20 on: February 23, 2015, 12:41:54 pm »
Thanks aloha! =]

There are some tutorial videos here: Video Tutorials of using BitShares wallets

We could add a link from Getting Started to help out the newbies.

I haven't watched them though.
Cass is our designer delegate which is dealing with bitshares.org. I am sure he will be very happy to discuss with you any ideas that you have.