Author Topic: Looking for someone to help answer Wallet Questions for Users  (Read 1844 times)

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Offline pvaladares

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #15 on: January 02, 2014, 09:56:51 pm »
I would like to join the supporting team for english and portuguese users :)
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Offline toast

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #16 on: January 02, 2014, 10:45:19 pm »
Is it worth making me a global mod so that I can move threads into tech support?

https://bitsharestalk.org/index.php?topic=1902.0
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Offline hasher

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #17 on: January 02, 2014, 11:13:16 pm »
Im in,
although without tight obligations, on volunteer base, i have flexible schedule so i could answer questions which i know .

Offline alt

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #18 on: January 03, 2014, 12:04:21 am »
good job!
I would like to nominate someone to answer all basic questions about transactions, angel addresses, hidden change addresses, and wallet services as they keep coming up.  I would like to create a SUPPORT sub forum that has people in every language that are able to answer questions for users. 

I would like to award tips based upon the time it takes to respond and get the issue resolved. 

You must be available for PM and respond to all support requests in a timely manner. 

A FAQ section should be managed as well.   

Thoughts?

Offline arcke

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #19 on: January 03, 2014, 12:08:53 am »
Is it worth making me a global mod so that I can move threads into tech support?

https://bitsharestalk.org/index.php?topic=1902.0
What happens when you move a thread? Does the user get any notification or PM?

If you need someone else to do this I am willing to volunteer to move threads.
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Offline toast

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #20 on: January 03, 2014, 12:14:34 am »
Is it worth making me a global mod so that I can move threads into tech support?

https://bitsharestalk.org/index.php?topic=1902.0
What happens when you move a thread? Does the user get any notification or PM?

If you need someone else to do this I am willing to volunteer to move threads.

It replaces the original thread with something like this:
https://bitsharestalk.org/index.php?topic=1911.0
Do not use this post as information for making any important decisions. The only agreements I ever make are informal and non-binding. Take the same precautions as when dealing with a compromised account, scammer, sockpuppet, etc.

Offline cass

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #21 on: January 03, 2014, 01:23:48 am »
it would be a pleasure to help on german section
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Offline coolspeed

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #22 on: January 03, 2014, 11:27:10 am »
Send tip allowance to: PhELPjyeugKnTEsMwBpnFQ6E8nZUR9CxzQ

Should I share the private key with bytemaster or amazon?

You don't need to share with me.

Also, do you guys know how to force the pts client to use this vanity address as the change address whenever I make a payment?

I was having a similar problem, the method I used is "sendmany", get the remaining balance sent back to your address.

It's quite a long time I've been using this means. I preferred the stable address, cuz I often check my total balance on online block explorer. It has its own problem of small security and privacy disadvantages.
And also a little tedious.
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Offline lib

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #23 on: January 03, 2014, 11:45:25 am »
That sounds great. You should create a subforum and make me a mod there.

Gonna go generate a "Phelp" vanity address for support tip balance to keep things open and honest.

You are the mod now.

Amazon,需要的话,我可以帮助回答中文版的问题  :)
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Offline xeroc

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #24 on: January 03, 2014, 12:37:42 pm »
can help doing this in english and german
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Offline domsch

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #25 on: January 03, 2014, 02:06:42 pm »
Dan, check out Zendesk. Easy to manage agents, to create FAQ's and to allow support tickets to be received/answered quickly. Obviously we would have to rely on a third-party, but I have great past experience with them.

Offline wmbutler

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Re: Looking for someone to help answer Wallet Questions for Users
« Reply #26 on: January 08, 2014, 10:05:10 am »
All,

I am interested as well. I have educated myself pretty thoroughly, mined and purchase Protoshares. I probably need a little primer on Angelshares to be sure I understand the nuances, but I would like to help in any way possible. I have experience with customer service as the former owner of a mid-sized Internet Service Provider in Nashville, TN. I only speak English.

Cheers!

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