Author Topic: Bitshares account password incorrect error.  (Read 2651 times)

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Offline thetiniestaccount

Bitshares account password incorrect error.
« on: June 16, 2017, 09:48:23 am »
Hello, I'm unable to access my Bitshares account. I deposited a few fractions of ETH into it as a test, but now I can't sell or transfer them as the interface says my password is incorrect.

I can sign a message with the private key of the account I sent the ETH from if that's any use, but I can't imagine I could have mistyped my password when entering it as I copied it moments later.
« Last Edit: June 16, 2017, 09:54:14 am by thetiniestaccount »

Offline svk

Re: Bitshares account password incorrect error.
« Reply #1 on: June 16, 2017, 01:38:39 pm »
Did you use the wallet or account model when creating the account? Try switching between the two in the login dialog.
Worker: dev.bitsharesblocks

Offline thetiniestaccount

Re: Bitshares account password incorrect error.
« Reply #2 on: June 16, 2017, 09:47:27 pm »
I did not use the wallet model.

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #3 on: June 17, 2017, 12:09:28 am »
Also having password issues. I am positive the password is correct.

I created a new account and cannot access using password unless wallet is set up along with it. Is this built into the system this way? I was told it should work independently of the wallet model, but it seems very dependent on the wallet.

I would say the accounts and passwords needs to be improved. I've tested this a couple of times and came back with errors before when I hadn't in the past. Regardless, I have backups now so I am able to access the account, but this seems like a huge misleading problem to people who know their passwords and are getting the incorrect password screen.

Offline san_angelo17

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Re: Bitshares account password incorrect error.
« Reply #4 on: June 17, 2017, 01:16:02 am »
I am having the same problem for the last few days - cannot get into account and Not able to find much support.

I have 4 Ether sitting in my account. Its not a small amount so am really concerned. 

Offline svk

Re: Bitshares account password incorrect error.
« Reply #5 on: June 17, 2017, 07:18:00 am »
Also having password issues. I am positive the password is correct.

I created a new account and cannot access using password unless wallet is set up along with it. Is this built into the system this way? I was told it should work independently of the wallet model, but it seems very dependent on the wallet.

I would say the accounts and passwords needs to be improved. I've tested this a couple of times and came back with errors before when I hadn't in the past. Regardless, I have backups now so I am able to access the account, but this seems like a huge misleading problem to people who know their passwords and are getting the incorrect password screen.

If you have a backup that means you are using the wallet model, which also means you cannot use the account + password login. If you want to move to another computer or browser you need to activate the wallet model and restore from your backup.
Worker: dev.bitsharesblocks

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #6 on: June 17, 2017, 01:21:14 pm »
Quote
If you have a backup that means you are using the wallet model, which also means you cannot use the account + password login. If you want to move to another computer or browser you need to activate the wallet model and restore from your backup.

I signed up originally under the account model. The account name is trevor-utz. I could pm my password, but I never originally signed up for the wallet. I only used the wallet method afterwards to check to see if I could transfer accounts to different browsers or to the desktop application. Wallet method worked for transfers.

Would switching to a wallet model basically deactivate your account you created? Is there any way to log back into the account even without a wallet attached? I am positive I have an account. I have transactions that are associated with the account and a balance. If switching to a wallet model renders the account you signed up for useless, that seems very confusing.

Password was said to be incorrect when trying to transfer browsers on the account method. Maybe something to look into. 

I appreciate the fast response and attention. I have heard this issue coming from some people in tele chat as well. Same problem as me. The password for the account works internally to unlock default wallet that comes with the account-model account. However the password does not work when transferring browsers.

Offline pandiony9

Re: Bitshares account password incorrect error.
« Reply #7 on: June 17, 2017, 05:38:06 pm »
Hello all,

I also  have this problem. The password shows as ΄incorrect', even though I know for sure its not. Moreover, I have EUR of bitcoins in my account, which I CANNOT withdraw, even though I am logged in since account creation!

1. How do you suggest we change our password so that it works again?
2. Why cant I withdraw when I am already logged in, and needs my account password AGAIN, then says its incorrect?

All this seems very FRAUDY to me, and if I do not get a quick solution I will report this site. No offence!

Offline pandiony9

Re: Bitshares account password incorrect error.
« Reply #8 on: June 17, 2017, 05:52:55 pm »
@ svk

You really are NOT helping - users say that their password claims is incorrect, and you suggest for them to restore their wallet using their PASSWORD??

Find a way to sort this out please ASAP! Our funds are just hanging there! We need a way to restore the password that the site has messed up while being created, and now thinks its 'Incorrect'. My idea is that people created their account from internet explorer, and somehow it messed up their passwords.

FIX IT!

Offline svk

Re: Bitshares account password incorrect error.
« Reply #9 on: June 17, 2017, 06:41:41 pm »
@ svk

You really are NOT helping - users say that their password claims is incorrect, and you suggest for them to restore their wallet using their PASSWORD??

Find a way to sort this out please ASAP! Our funds are just hanging there! We need a way to restore the password that the site has messed up while being created, and now thinks its 'Incorrect'. My idea is that people created their account from internet explorer, and somehow it messed up their passwords.

FIX IT!

It's quite clear from what he's saying that he used the wallet model and not the password model, and it seems to me that most of these issues are from users who did not read and understand the differences between the two.

If you used the password model you use an account name plus a password to login, and you DO NOT have a backup bin file nor a brain key.

If you used the wallet model you login by ONLY entering your password, and you can backup your wallet as a bin file or a brain key. To use the bin file you still need your password, to use the brain key you don't.

As a new user the the models are mutually exclusive, you have either one or the other. If you find your password not working, try switching models using the button in the unlock dialog.

Another thing, the GUI remembers your account name but that does not mean you are "logged in", you still ALWAYS need your password to perform any blockchain transactions, and the account creation stresses this point.
Worker: dev.bitsharesblocks

Offline svk

Re: Bitshares account password incorrect error.
« Reply #10 on: June 17, 2017, 06:43:50 pm »
Quote
If you have a backup that means you are using the wallet model, which also means you cannot use the account + password login. If you want to move to another computer or browser you need to activate the wallet model and restore from your backup.

I signed up originally under the account model. The account name is trevor-utz. I could pm my password, but I never originally signed up for the wallet. I only used the wallet method afterwards to check to see if I could transfer accounts to different browsers or to the desktop application. Wallet method worked for transfers.

Would switching to a wallet model basically deactivate your account you created? Is there any way to log back into the account even without a wallet attached? I am positive I have an account. I have transactions that are associated with the account and a balance. If switching to a wallet model renders the account you signed up for useless, that seems very confusing.

Password was said to be incorrect when trying to transfer browsers on the account method. Maybe something to look into. 

I appreciate the fast response and attention. I have heard this issue coming from some people in tele chat as well. Same problem as me. The password for the account works internally to unlock default wallet that comes with the account-model account. However the password does not work when transferring browsers.

In order to move to a new browser you need to restore your wallet using the backup.
Worker: dev.bitsharesblocks

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #11 on: June 17, 2017, 06:56:11 pm »
Quote
In order to move to a new browser you need to restore your wallet using the backup.

A couple of follow up questions for clarification.

So the account model is mutually exclusive and therefore when I created a wallet on my account it deactivated my account model?

I can no longer use the account model if wallet model is activated? I think this has been confusing some people as well and I certainly hope I'm no the only one confused. At some point I did in fact activate and register an account with a password and now the password does not work.

Is this because of my switching to wallet model? If so how would I recover my account? Is it even possible? I've been using the same password for all of these and it only works with the wallet not the account.

Thanks for being active in this forum. Love the community and platform. Don't want people to leave because of technical issues.

Offline svk

Re: Bitshares account password incorrect error.
« Reply #12 on: June 17, 2017, 07:17:02 pm »
Quote
In order to move to a new browser you need to restore your wallet using the backup.

A couple of follow up questions for clarification.

So the account model is mutually exclusive and therefore when I created a wallet on my account it deactivated my account model?

I can no longer use the account model if wallet model is activated? I think this has been confusing some people as well and I certainly hope I'm no the only one confused. At some point I did in fact activate and register an account with a password and now the password does not work.

Is this because of my switching to wallet model? If so how would I recover my account? Is it even possible? I've been using the same password for all of these and it only works with the wallet not the account.

Thanks for being active in this forum. Love the community and platform. Don't want people to leave because of technical issues.

I say mutually exclusive because new accounts are only setup to use one or the other, not both.

Nothing is disabled, switching models in the GUI is just a simple interface switch that determines how the GUI lets you login, it has no effect on your account.

Both models use passwords, that doesn't mean your wallet password can be used with the account model without you actively modifying the permissions of your account.

The only way for you to switch from a password model to wallet model is to copy all your private keys (active, owner, memo) and import them into a newly created wallet. If you did not do that, you never switched from password to wallet but always had wallet.
Worker: dev.bitsharesblocks

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #13 on: June 17, 2017, 10:58:07 pm »
Quote
I say mutually exclusive because new accounts are only setup to use one or the other, not both.

Nothing is disabled, switching models in the GUI is just a simple interface switch that determines how the GUI lets you login, it has no effect on your account.

Both models use passwords, that doesn't mean your wallet password can be used with the account model without you actively modifying the permissions of your account.

The only way for you to switch from a password model to wallet model is to copy all your private keys (active, owner, memo) and import them into a newly created wallet. If you did not do that, you never switched from password to wallet but always had wallet.

How did I ever set up an account then? I have an account signed in. I actually have two at this point. I can't sign into either of them to make changes. I can see my newest account in the top right but when I try to login under the account model it will not let me with my password. I do have accounts. trevor-utz and trev-utz. trev-utz is currently active on my browser.

My two passwords for wallet and account have been the same so technically wouldn't I be able to use them in order to sign into each other?

I'm still confused on how the account password works as it has never worked for me. The wallet works solid. No complaints at all.

To clarify again, I do have accounts made and signed up with the same password I've used for all my actions including making a wallet (probably not the safest).

Again, can't thank you enough for taking the time to explain a newbie question.

Offline svk

Re: Bitshares account password incorrect error.
« Reply #14 on: June 18, 2017, 12:16:17 pm »
You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

The account model let's you login directly from new computers or browsers without using a backup file, that's why it's convenient.

The wallet model is tied to a database stored in the specific browser and computer you first used to create the account. If you want to use it anywhere else, you need to restore from a backup.
Worker: dev.bitsharesblocks