Author Topic: Bitshares account password incorrect error.  (Read 2629 times)

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Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #15 on: June 18, 2017, 09:15:28 pm »
Quote
You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

The account model let's you login directly from new computers or browsers without using a backup file, that's why it's convenient.

The wallet model is tied to a database stored in the specific browser and computer you first used to create the account. If you want to use it anywhere else, you need to restore from a backup.

If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

Could be easy to write it off as I didn't do the right thing, but I'm pleading with you that I did. I didn't even know what a wallet was (at the beginning while signing up) and didn't toggle over for my registration. Now, if I created one in the future it would not have deleted my account password, so in theory I should be able to log back on to the original account on a different browser using my initial set up account.

Not trying to debate, just trying to get access to my account back and enjoy the bitshares site more and more with voting and referring and keeping bts moving into hero, but I want to do so using the account model for less stress rather than maximum security. Right now, for me, the account model is absolutely in no way working other than if I create a new account every time (which I prefer not to do) or use exclusively the wallet model (which I'm not crazy about but will do).

td;dr: I understand the wallet/account model set up. My account password still won't work with the account I initially set up. Can we bring this up as a bug? I promise you I have an account I set up that's not a wallet -- trevor-utz.

Bless you for responding.

-Trevor

Offline fluxer555

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Re: Bitshares account password incorrect error.
« Reply #16 on: June 18, 2017, 10:56:48 pm »
Quote
If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

If you can outline an exact step-by-step process which can followed by anyone to reproduce the bug, then we can consider it a bug, and can take appropriate actions to fix it. Until then, there just isn't enough data, no matter how strongly you plead- this isn't a game of belief.

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #17 on: June 19, 2017, 02:04:07 am »
Quote
You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

I don't know why this took me so long to understand this aspect of it. But this makes 2000% sense to me now. This is great. Thank you. Not great for me as someone who signed up an account through wallet model and didn't back up the wallet so the private keys are stored in a wallet that's not backed up and my browser has been cleared. You're the best. I completely signed up through wallet model and THEN created an account after most likely which would result in me attaching my private keys of the account to the wallet.

Cannot say how reassured I am of the system now.

Keep up the great work and thanks for helping newbies like me.

Offline trevor-utz

Re: Bitshares account password incorrect error.
« Reply #18 on: June 19, 2017, 02:12:40 am »
Quote
If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

If you can outline an exact step-by-step process which can followed by anyone to reproduce the bug, then we can consider it a bug, and can take appropriate actions to fix it. Until then, there just isn't enough data, no matter how strongly you plead- this isn't a game of belief.

I agree with you. I thought my case was one of many but now I know it's a one of potentially common misunderstanding rather than a bug.

Thanks for taking the time to respond.

Offline thelema

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Re: Bitshares account password incorrect error.
« Reply #19 on: June 29, 2017, 01:48:46 am »
Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.


Offline Brekyrself

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Re: Bitshares account password incorrect error.
« Reply #20 on: June 29, 2017, 02:29:11 am »
Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.



Post step by step how you signed up etc...  Did you play with the account permissions?  Did you backup the wallet file?  Did you sign up with the account method?  Did you delete the wallet in the browser?  Are you using the light client?

Offline thelema

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Re: Bitshares account password incorrect error.
« Reply #21 on: June 29, 2017, 06:58:37 am »
Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.



Post step by step how you signed up etc...  Did you play with the account permissions?  Did you backup the wallet file?  Did you sign up with the account method?  Did you delete the wallet in the browser?  Are you using the light client?

Did you play with the account permissions? No, I been only doing exchanges
Did you backup the wallet file? Yes, I have a .bin file, the same which I got at the beginning. I have a .cvs file with transactions and screens
Did you sign up with the account method? No, I only sing up as wallet model
Did you delete the wallet in the browser? No(Yes), I got error with login password, so I restarted my operation system(windows 10) and I got problem to login in to Windows. Without access to Windows I decided to reinstall my operation system (I been scared that I got a virus). But the problem is still on...
Are you using the light client? No,  website (chrome)