Author Topic: Withdraw Bitshares coin on Poloniex has been marked Complete Error and lost fund  (Read 2414 times)

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Offline vannguyen2801

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After 6 days waiting for, Mr Michael in Poloniex Support Team has already resolved my problem and return amount into my balance. I have not see your message. But I want to say I thank you so much because you talked to me and gave me solution while I very worried and dont know what have to do , just help for everyone

Thank you so much.


Offline vannguyen2801

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Hey, I cant check it. The webpage is black color.

Please you help me!

Offline sschiessl

No, you don't need to do that.

What I meant is:

Check on https://wallet.bitshares.org/#/account/[insert_poloniex_adress_here] if the text that you accidentily entered as receiver account exists, and if it does if that account received your deposit.

I would assume no, and then all you can do is wait for poloniex support :(

Offline vannguyen2801

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Hi dear,

That text is Bitshares memo of the receiver on Poloniex account and it is fix , not random.

Do you want to view the detail of that text???

Offline sschiessl

Hi dear,

the address I inputed is the BTS memo of ther receiver

Yes, you said that already twice. But what was the actual text that you put in there? Is that text by coincidence an account on BitShares?

Offline vannguyen2801

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Hi dear,

the address I inputed is the BTS memo of ther receiver

Offline sschiessl

Yeap,  sschiessl

At the address textbox, I inputed The bts memo of the receiver.

At the memo textbox, I input the bts memo of me.

And then The transaction is complete error. I and the receiver, both of us are also no money.

What was the address that you sent it to then?

Offline vannguyen2801

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Yeap,  sschiessl

At the address textbox, I inputed The bts memo of the receiver.

At the memo textbox, I input the bts memo of me.

And then The transaction is complete error. I and the receiver, both of us are also no money.

Offline sschiessl

If I remember correctly, the memo field is optional in poloniex.

Does the "receiver's memo" that you accidentally typed into the adress box exist as an account on BitShares?

Offline vannguyen2801

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On Wed Jan 10th 2018, I did a transaction withdraw Bitshares coin on my poloniex account but it has been marked Complete Error. And I lost that amount in my BTS balance.

At the memo textbox, I inputed my memo instead of the receiver's memo
At the address textbox, I input the receiver's memo instead of his address.

Now the transaction is error, no deposit into his balance , and also me lost amount.

I created 7 tickets on Poloniex Support but they have not replied any message.

I am very worried beacause that is very big amount.

Do someone know any information , please tell me or please talk to me!!! PLEASE HELP ME!