Author Topic: 17 days. Will my ticket ever be answered?  (Read 1133 times)

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Offline cylemmulo

17 days. Will my ticket ever be answered?
« on: January 17, 2018, 05:22:37 am »
Ticket 3193. I just want my 17k doge that was sent to my account. I got one "solution" of a screenshot, showing my account definitely did not contain 17k doge, and that was it. No comment, no reason why. What I've tried forums, telegram, tickets. Like what is needed for this??

Offline sschiessl

Re: 17 days. Will my ticket ever be answered?
« Reply #1 on: January 17, 2018, 07:17:51 am »
What gateway did you use?

Offline cylemmulo

Re: 17 days. Will my ticket ever be answered?
« Reply #2 on: January 17, 2018, 10:13:33 pm »
Just open.doge

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Re: 17 days. Will my ticket ever be answered?
« Reply #3 on: January 18, 2018, 01:52:31 pm »
Ticket 3193. I just want my 17k doge that was sent to my account. I got one "solution" of a screenshot, showing my account definitely did not contain 17k doge, and that was it. No comment, no reason why. What I've tried forums, telegram, tickets. Like what is needed for this??

You were answered yesterday, and yes - we are working on your issue. Please wait a while. Unfortunately I don't have ETA, but your funds will be sent to you.
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Offline cylemmulo

Re: 17 days. Will my ticket ever be answered?
« Reply #4 on: January 19, 2018, 04:58:45 am »
I appreciate you checking it, and I understand you're busy, but I keep getting told "I was answered"

I've had 3 "answers"

3 days after "Your request is being forwarded to tech the tech department"  not an answer
13 days after no words, just a screenshot that didn't show anything, but was marked as resolved.
17 days after, "you are being forwarded to technical support" basically the first response from 14 days earlier.

I understand that like every exchange you guys are slammed. I wouldn't be as upset if I didn't get my ticket "resolved" with 0 resolution or explanation aside from a screenshot. Along with I saw people with tickets in the 3700-3900s saying they had resolutions. Though I can't say if those problems resolved themselves or tech support did.

Offline cylemmulo

Re: 17 days. Will my ticket ever be answered?
« Reply #5 on: January 22, 2018, 11:47:11 pm »
Now on 23 days :|


Offline cylemmulo

Re: 17 days. Will my ticket ever be answered?
« Reply #6 on: January 30, 2018, 11:10:43 pm »
Hit the month mark now boys. God help you if you're trying to recover a lot of money.