Problem with http://www.btc38.com/

[ehalvers]

~36 protoshares in limbo, I really hope btc38 can figure something out....would be very sad to see those go.

[lib]

It just says lapsed, where it usually reads credited to account. I'm assuming lapsed is just a weird translation of delayed. I'll give it a little more time, and also, where would I submit a ticket?

Thanks!

I found an ticket submit entrance link(http://www.btc38.com/trade/cs_qaa.html) from the site. But It always be redirected to the trade page(http://www.btc38.com/trade.html). Seems something not right here.

So actually, at the time, I recommend calling them directly. TEL:0755-66800383

[ehalvers]

It just says lapsed, where it usually reads credited to account. I'm assuming lapsed is just a weird translation of delayed. I'll give it a little more time, and also, where would I submit a ticket?

Thanks!

[lib]

The Site down? I withdrew about 36 pts from there last night and the withdrawal was saying it was "lapsed". Not sure what that means but I haven't received any pts and now I can't log on to their site. If anyone knows where we could find any info on this it would be appreciated.

The site is now in maintenance. It was said the update will take a few hours.

So do you think my withdrawal will go through after the maintenance is completed? Thanks for the update, have almost a whole bitcoin in limbo now haha, little concerning.

Not quite sure. I guess you should contact the customer service for the detail about your withdrawal if you still haven't receive your PTS 

[Pocket Sand]

The website is back up, you may need to contact them again but it's functioning

[ehalvers]

The Site down? I withdrew about 36 pts from there last night and the withdrawal was saying it was "lapsed". Not sure what that means but I haven't received any pts and now I can't log on to their site. If anyone knows where we could find any info on this it would be appreciated.

The site is now in maintenance. It was said the update will take a few hours.

So do you think my withdrawal will go through after the maintenance is completed? Thanks for the update, have almost a whole bitcoin in limbo now haha, little concerning.

[lib]

The Site down? I withdrew about 36 pts from there last night and the withdrawal was saying it was "lapsed". Not sure what that means but I haven't received any pts and now I can't log on to their site. If anyone knows where we could find any info on this it would be appreciated.

The site is now in maintenance. It was said the update will take a few hours.

[ehalvers]

The Site down? I withdrew about 36 pts from there last night and the withdrawal was saying it was "lapsed". Not sure what that means but I haven't received any pts and now I can't log on to their site. If anyone knows where we could find any info on this it would be appreciated.

[lib]

ATTENTION!!

I just saw an announcement on this webpage(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).

Their Official Custom Service QQ was stolen. So you should be more careful when you  contact with them using QQ.

[qwep]

If anyone who has dealt with btc38 can help me, send me a message.

what you need

[pigeons]

If anyone who has dealt with btc38 can help me, send me a message.

[wacked]

Gotcha!

I'll add him, with the request that he is English support for the exchange and see what happens.

Update:
He excepted me as a contact.

Wonderful! So you can collect and deliver the complaints to them to help the website to be better.

haha, yes and apparently keep you from having to "call" them

Thanks for your help.

[lib]

Gotcha!

I'll add him, with the request that he is English support for the exchange and see what happens.

Update:
He excepted me as a contact.

Wonderful! So you can collect and deliver the complaints to them to help the website to be better.

[wacked]

Hey guys, just back from work and sorry not to be able to answer quickly.
Since there are more and more complaints here, I talked with the custom service of BTC38.com and ask them whether they have any English service right now.

They give me the English Service QQ ID.  46514171

If you don't familiar with the QQ. You can download it here(http://www.imqq.com/).
It's the biggest instance messenger software used in China and developed by Tencent.

lib,

When I type that into QQ, it comes back with a user "Tame ", who is 27 years old (guy) and a group, "Lu Zhi Chao's group, would like to add on the increase".
Is it one of those?

Tame is who you want to contact, I think.

Last time I talked with their customer service, they gave me this QQ, which did not displayed on the website.
So I guess this QQ(46514171) is not an official one. It's just some employee's private using QQ and this guy can talk in English.

Gotcha!

I'll add him, with the request that he is English support for the exchange and see what happens.

Update:
He excepted me as a contact.

[lib]

Hey guys, just back from work and sorry not to be able to answer quickly.
Since there are more and more complaints here, I talked with the custom service of BTC38.com and ask them whether they have any English service right now.

They give me the English Service QQ ID.  46514171

If you don't familiar with the QQ. You can download it here(http://www.imqq.com/).
It's the biggest instance messenger software used in China and developed by Tencent.

lib,

When I type that into QQ, it comes back with a user "Tame ", who is 27 years old (guy) and a group, "Lu Zhi Chao's group, would like to add on the increase".
Is it one of those?

Tame is who you want to contact, I think.

Last time I talked with their customer service, they gave me this QQ, which did not displayed on the website.
So I guess this QQ(46514171) is not an official one. It's just some employee's private using QQ and this guy can talk in English.

[wacked]

I have the same problem, all my BTC withdrawals were instant, until one that said successful, but never came. That was 2 days ago. I tried all manner of things and got no answer on any of the QQ support contacts. I now see the english qq account linked in this thread, so I'll give it a try. The missing withdraw does not show up in my transaction history, or of course my balance, but trade history shows how I obtained it. Very frustrating

Well, good and bad news. It sounds like all issues get resolved, but they are issues and apparently their system is "losing" transfers out for some reason.

[wacked]

Hey guys, just back from work and sorry not to be able to answer quickly.
Since there are more and more complaints here, I talked with the custom service of BTC38.com and ask them whether they have any English service right now.

They give me the English Service QQ ID.  46514171

If you don't familiar with the QQ. You can download it here(http://www.imqq.com/).
It's the biggest instance messenger software used in China and developed by Tencent.

lib,

When I type that into QQ, it comes back with a user "Tame ", who is 27 years old (guy) and a group, "Lu Zhi Chao's group, would like to add on the increase".
Is it one of those?

[pigeons]

I have the same problem, all my BTC withdrawals were instant, until one that said successful, but never came. That was 2 days ago. I tried all manner of things and got no answer on any of the QQ support contacts. I now see the english qq account linked in this thread, so I'll give it a try. The missing withdraw does not show up in my transaction history, or of course my balance, but trade history shows how I obtained it. Very frustrating

[wacked]

Ok, I'm trying to find the common areas...

deposit
withdraw

history, pending etc

Helps to use Google Chrome

[wacked]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

Great!
After install, just launch QQ with your own id.
Then click on the button I post, you'll be asked whether allowing btc38 using your QQ id to login or not.
Believe you can figure it out after that

lol, I'm logged in! That's a start.

[wacked]

I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

Cant see this button?

I was replying to the previous poster. I think you replied right when I was hitting that.

Yes I see that and it brings me to a login page.

I think the next problem will just be finding me way around the site, doing deposits, withdraws etc.

=)

[lib]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

Great!
After install, just launch QQ with your own id.
Then click on the button I post, you'll be asked whether allowing btc38 using your QQ id to login or not.
Believe you can figure it out after that

[lib]

I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

Cant see this button?

[wacked]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

[wacked]

I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

[lib]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck

[Amazon]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Most people their use QQ accounts to login. So it is complicated. Registration at qq.com is not easy.

[wacked]

Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

[craggietx]

The btc38 site seems like a good place to trade if you can deal with the google translation of the site.   Their is a lot of liquidity on this exchange.

The problem comes when you try to withdraw funds.   

I have done 5 withdrawals tonight from my account.   
3 to xpm address
2 of these arrived immediately, one of them timed out after hitting submit button.   It has not arrived and does not show up under transfers at bottom of account page.   Also does not show up as XPM funds at all.


2 withdrawals to btc address
1 withdrawal went fine and arrived within 1 minute or so.
1 withdrawal timed out similar to the xpm withdrawal error.   it has not arrived in several hours and also does not show under account balances or withdrawal history.   This is very distressing as this withdrawal is 1.97BTC missing.

It appears that the site is overloaded or something and they have a bug in the withdrawal code.   If you don't get a pop up window after clicking the withdrawal button then your transaction is likely gone into never - neverland.

I have spent the last hour trying to get connected to support via the QQ messenger.   I tried windows first... it just crashes on my windows 7 box.    the mac version is working.

Once connected to support they were slow to respond.   Maybe about 30 minutes.   Once they responded.... they immediately found the lost transactions and sent the funds.

So the story ends well.    If you want to trade here I suggest you have a strong stomach and interest in learning Chinese!

[soulhouser]

Hi

Yesterday I withdrew litecoins, and then I translate the red message NOT to withdraw any coin. Did I lose them or can they do something to return them to balance? Because litecoins didnt come to address. My ID 3940

Thank you.
I added  QQ NO. is 46514171, but no answer yet.

[xhor]

Got it！Thanks~ Congratulations on the huge value rising of BTC 
I should have change my PTS to BTC too. But it's late

I'm not worrying much about that, I'm expecting a big crash of BTC back to 400-500$; so sold some for CNY (at the crazy price of 6800 CNY, or about $1100)

I see there still no confirm now I called to ask them for the situation and they suggest to wait for a while since there are lot of transactions in the past 24 hours maybe the Bitcoin traffic is too busy.

Indeed it just arrived! Thanks again for your help.
Anyhow I'm happy I timed correctly the price fall of the rest of my PTS, sold to yuans and bought back later 1k yuans lower

[lib]

Hello,


Sorry lib but could you possibly help me too?

I withdrew 2.4 litecoins yesterday, but they never arrived at my account, although they no longer appear in my current funds.

My id is 4909, account name was bobba

Thank you.

I asked them about your 2.4 LTC problem but they said there were no record

So I think maybe you can contact them using QQ and their English Service QQ NO. is 46514171.
You can post your screenshot to them directly for detail check. Good luck

[lib]

Hey guys, just back from work and sorry not to be able to answer quickly.
Since there are more and more complaints here, I talked with the custom service of BTC38.com and ask them whether they have any English service right now.

They give me the English Service QQ ID.  46514171

If you don't familiar with the QQ. You can download it here(http://www.imqq.com/).
It's the biggest instance messenger software used in China and developed by Tencent.

[lib]

Got it！Thanks~ Congratulations on the huge value rising of BTC 
I should have change my PTS to BTC too. But it's late

I'm not worrying much about that, I'm expecting a big crash of BTC back to 400-500$; so sold some for CNY (at the crazy price of 6800 CNY, or about $1100)

I see there still no confirm now I called to ask them for the situation and they suggest to wait for a while since there are lot of transactions in the past 24 hours maybe the Bitcoin traffic is too busy.

[ehalvers]

Hey guys,

Was wondering if I could get any help here, sent about ~0.18 btc from btc38 to mcx now about 3 hours ago and it has yet to show up in my wallet. Network being slow? btc38 clogged with traffic?

Any help is appreciated, thanks!

[bobbahope]

Hello,


Sorry lib but could you possibly help me too?

I withdrew 2.4 litecoins yesterday, but they never arrived at my account, although they no longer appear in my current funds.

My id is 4909, account name was bobba

Thank you.

[xhor]

Got it！Thanks~ Congratulations on the huge value rising of BTC 
I should have change my PTS to BTC too. But it's late

I'm not worrying much about that, I'm expecting a big crash of BTC back to 400-500$; so sold some for CNY (at the crazy price of 6800 CNY, or about $1100)

[lib]

Another call was made. Plz check your BTC account now.
Since 1BTC is about $600, that's a lot of money.

Thanks a lot!!!
I'm seeing it arriving in the blockchain, so it's fixed 
Thanks again for your helpfullness, I've tipped for the community website, and would tip you too if you were willing 

Thank you very much. Really appreciate it. I built my tip PTS address

   PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

Tipped 
And now, since they sent without transaction fee, I'm waiting...
https://blockchain.info/fr/tx/6af62cc6579f5f9e584efa716f35dd2648c5bfea6d156c60efaf56a6b719538a
 

Got it！Thanks~ Congratulations on the huge value rising of BTC 
I should have change my PTS to BTC too. But it's late

[xhor]

Another call was made. Plz check your BTC account now.
Since 1BTC is about $600, that's a lot of money.

Thanks a lot!!!
I'm seeing it arriving in the blockchain, so it's fixed 
Thanks again for your helpfullness, I've tipped for the community website, and would tip you too if you were willing 

Thank you very much. Really appreciate it. I built my tip PTS address

   PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

Tipped 
And now, since they sent without transaction fee, I'm waiting...
https://blockchain.info/fr/tx/6af62cc6579f5f9e584efa716f35dd2648c5bfea6d156c60efaf56a6b719538a
 

[lib]

Another call was made. Plz check your BTC account now.
Since 1BTC is about $600, that's a lot of money.

Thanks a lot!!!
I'm seeing it arriving in the blockchain, so it's fixed 
Thanks again for your helpfullness, I've tipped for the community website, and would tip you too if you were willing 

Thank you very much. Really appreciate it. I built my tip PTS address

   PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

[xhor]

Another call was made. Plz check your BTC account now.
Since 1BTC is about $600, that's a lot of money.

Thanks a lot!!!
I'm seeing it arriving in the blockchain, so it's fixed 
Thanks again for your helpfullness, I've tipped for the community website, and would tip you too if you were willing 

[lib]

Another call was made. Plz check your BTC account now.
Since 1BTC is about $600, that's a lot of money.

[xhor]

My PTS are finally back ! 
But cannot check yet for the BTC, bips.me is down 

Anyhow thanks lib!

[soulhouser]

I have the same issue. I deposited some PTS, but they didnt show up.

[ryzombie]

Hey, I was wondering if you where having an issue with depositing pts into btc38, I deposited some and they confirmed in the blockchain, is there a long wait time to deposit PTS or did mine just not work?

[xhor]

Oh, and I'm just realizing we can get the transaction log!

So the transaction is the number 42186.

[xhor]

Also, for infos, the BTC transaction just before I tried to send them at the BTC address 16Fu5qBwGm4deCZVgMyyV3CQMDYwN9cSw5
http://i.imgur.com/ZY2OY3Y.png
The next transaction, at 1.0BTC, I was able to successfully send it to another BTC address.
And also, please note I'm using a different alias there 

Thx!

[xhor]

Welcome. Have you got your BTC back and PTS credited yet?
If you like, you can tip any mount here(http://bitsharestalk.org/index.php?topic=727.0). That is help to build ProtoShares Website Community. Thanks 

I haven't got the BTC && PTS yet It may also be a bit slow due to being Sunday..
Ok I'm tipping there

[lib]

Sure. I've made the phone call and they said they would solve it for you but it may need some time since they were flooded with complaints at the moment.

Thanks a lot! Now let's hope this will corrected... 
If you were to expose some of your addresses, I would tip you a bit!

Welcome. Have you got your BTC back and PTS credited yet?
If you like, you can tip any mount here(http://bitsharestalk.org/index.php?topic=727.0). That is help to build ProtoShares Website Community. Thanks 

[xhor]

Sure. I've made the phone call and they said they would solve it for you but it may need some time since they were flooded with complaints at the moment.

Thanks a lot! Now let's hope this will corrected... 
If you were to expose some of your addresses, I would tip you a bit!

[lib]

Hello lib,

I'd be very happy if you could help me as well!
I had a outgoing ~1.5 BTC transaction at around 9am (16 nov 16h beijing time) that never actually happened (even though the website claimed so); and an incoming ~20 PTS transaction at around 10am (16 nov 17h beijing time) that wasn't credited.
My btc38 ID is 3955.

Thanks a lot!

Xhor

Sure. I've made the phone call and they said they would solve it for you but it may need some time since they were flooded with complaints at the moment.

[xhor]

Terens - if you'd like a site with customer support in English, try https://www.coingrounds.com/login

We've got roughly the same volume, but with chat/support in English

True that, excellent support there!
But we need 2 exchanges to arbitrage

[xhor]

Hello lib,

I'd be very happy if you could help me as well!
I had a outgoing ~1.5 BTC transaction at around 9am (16 nov 16h beijing time) that never actually happened (even though the website claimed so); and an incoming ~20 PTS transaction at around 10am (16 nov 17h beijing time) that wasn't credited.
My btc38 ID is 3955.

Thanks a lot!

Xhor

[Silfax]

Terens - if you'd like a site with customer support in English, try https://www.coingrounds.com/login

We've got roughly the same volume, but with chat/support in English

[Terens]

Will wait a bit more, as it is only small amount. But thanks.

[lib]

Having problem again.
42009   btc提款订单   0.030846   2013-11-16 14:25:05   已到账   0.030538
Anyone else having problems withdrawing from the site or am I only one unlucky.

Aha, bad luck. Need anther call?

[Terens]

Having problem again.
42009   btc提款订单   0.030846   2013-11-16 14:25:05   已到账   0.030538
Anyone else having problems withdrawing from the site or am I only one unlucky.

[lib]

I have received BTC.
Thank for your help lib. Really appreciate it.
Post your BTC address for reward.

Thanks. Just help.
But if you like, you can send the reward to someone who may need it.

[Terens]

I have received BTC.
Thank for your help lib. Really appreciate it.
Post your BTC address for reward.

[lib]

Hi I used btc38.com to sell some PTS yesterday and withdraw BTC before it went down but BTC never arrived.
Now I need someone to contact customer service on the site as I dont understand chinese to see why BTC did not arrive.
My nickname on site is qqptsqq
You will be rewarded for helping.
This is the transaction that did not arrive.
40717   btc提款订单   0.274107   2013-11-15 14:09:53   已到账   0.271366

Done. They check the status and said would send you the BTC ASAP. And ask me to say sorry for the mistake of the website.
I guess you can receive your BTC in few minutes

[lib]

Sent you ID number through PM.

Got it. Wait for a while.

ps: btc38.com is up now and the speed is a little better then before

[Terens]

Sent you ID number through PM.

[lib]

Hi I used btc38.com to sell some PTS yesterday and withdraw BTC before it went down but BTC never arrived.
Now I need someone to contact customer service on the site as I dont understand chinese to see why BTC did not arrive.
My nickname on site is qqptsqq
You will be rewarded for helping.
This is the transaction that did not arrive.
40717   btc提款订单   0.274107   2013-11-15 14:09:53   已到账   0.271366

Hi Terens, they said the ID number is also needed for they to check the status.
I am sure you can find your ID number in the top right corner near your website name. Can you give me that please? maybe in the PM.

[Terens]

Yes only 40717 did not go through.

[lib]

here is screenshoot from btc38 site http://i.imgur.com/lFi4NP9.png
and link to my address
https://blockchain.info/address/15qFBVB2gjMfqefuQsob15U82iYjghVqoe

That would be great lib. You will be rewarded.

From the screen shot, there were two withdraws. Serial number 40683 and 40717.

You mean you already received the BTC of 40683 and the 40717 didn't? Just in case the customer service ask me about this.

[lib]

OK. If you need, I can make a phone call to the customer service for you and check whether there was something wrong.

[Terens]

Yes i did. It worked 3 times before but not forth time as site went down and transaction did not go through.
Yes it says that transaction went through but I did not receive BTC.

[lib]

Hi I used btc38.com to sell some PTS yesterday and withdraw BTC before it went down but BTC never arrived.
Now I need someone to contact customer service on the site as I dont understand chinese to see why BTC did not arrive.
My nickname on site is qqptsqq
You will be rewarded for helping.
This is the transaction that did not arrive.
40717   btc提款订单   0.274107   2013-11-15 14:09:53   已到账   0.271366

“已到账” — This means the btc38.com has already sent your the btc.

[lib]

Did you set your BTC withdraw address or not?

[Terens]

Hi I used btc38.com to sell some PTS yesterday and withdraw BTC before it went down but BTC never arrived.
Now I need someone to contact customer service on the site as I dont understand chinese to see why BTC did not arrive.
My nickname on site is qqptsqq
You will be rewarded for helping.
This is the transaction that did not arrive.
40717   btc提款订单   0.274107   2013-11-15 14:09:53   已到账   0.271366