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Offline BldSwtTrs

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One of my account is not showing
« on: November 14, 2014, 05:27:18 PM »

Hi,

I have upgrade my wallet to 0.24, I have two accounts.
At first all was OK but then I have browsed a little bit on the wallet, I have clicked on one of my account, then browse again and now I cannot see that account anymore. When I go to the "My Accounts" I only see one of my two accounts, the second account have disappear...
« Last Edit: November 19, 2014, 07:39:16 PM by BldSwtTrs »

Offline xeroc

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Re: One of my account is not showing
« Reply #1 on: November 14, 2014, 06:25:08 PM »
Oha ... you are the second with that issue ..
your funds are safe and can be recovered .. in the wiki .. theres a page called RecoverFunds .. that will help you for now ..
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Offline vikram

Re: One of my account is not showing
« Reply #2 on: November 14, 2014, 10:00:54 PM »
Hi,

I have upgrade my wallet to 0.24, I have two accounts.
At first all was OK but then I have browsed a little bit on the wallet, I have clicked on one of my account, then browse again and now I cannot see that account anymore. When I go to the "My Accounts" I only see one account of my two accounts, the second account have disappear...

Bugs in previous versions combined with some changes in 0.4.24 caused this to happen for some people. It should be fixed and your account will come back in 0.4.25: https://github.com/BitShares/bitshares/issues/975

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #3 on: November 27, 2014, 11:52:03 PM »
Hi,

I have upgrade my wallet to 0.24, I have two accounts.
At first all was OK but then I have browsed a little bit on the wallet, I have clicked on one of my account, then browse again and now I cannot see that account anymore. When I go to the "My Accounts" I only see one account of my two accounts, the second account have disappear...

Bugs in previous versions combined with some changes in 0.4.24 caused this to happen for some people. It should be fixed and your account will come back in 0.4.25: https://github.com/BitShares/bitshares/issues/975
So when does that 0.4.25 version will finally come into fruition? I don't have access to my funds since 2 weeks... It's annoying.
« Last Edit: November 27, 2014, 11:54:04 PM by BldSwtTrs »

Offline xeroc

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Re: One of my account is not showing
« Reply #4 on: November 28, 2014, 08:17:29 AM »
Have you tried the approaches in
http://wiki.bitshares.org/index.php/RecoveringFunds ?

Not sure about the release date .. they include ALOT of new features in the next release that need to be thoroughly tested
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Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #5 on: December 09, 2014, 11:07:10 PM »
Have you tried the approaches in
http://wiki.bitshares.org/index.php/RecoveringFunds ?
Yes, I have tried these tonight and that doesn't help.

When I try to rescan at the end I have a message :"Failure during transaction scanning".

And when I write "wallet_regenerate_keys ACCOUNT-NAME 1000" I have some stuff written in the console with which I have no idea what to do.

The bottom line is that I still don't have access to my funds.
« Last Edit: December 09, 2014, 11:13:02 PM by BldSwtTrs »

Offline xeroc

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Re: One of my account is not showing
« Reply #6 on: December 09, 2014, 11:40:51 PM »
- reinstall the latest release (0.4.24.1)!!!!!!!
- run "rescan" .. and wait until finished ... you can see the progress in "getinfo"
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Offline vikram

Re: One of my account is not showing
« Reply #7 on: December 10, 2014, 01:48:22 AM »
0.4.25-RC1 is out: https://bitsharestalk.org/index.php?topic=12105.0 you may have some better luck with it.

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #8 on: December 13, 2014, 01:48:09 PM »
So i have installed 0.4.26 and my account is still missing... I start to be worried :(

What can I do?

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #9 on: December 14, 2014, 10:22:13 AM »
Seriously can someone tell me what can I do to recover my funds? There is a non trivial amount of money involved and it starts to be stressful.

Offline vikram

Re: One of my account is not showing
« Reply #10 on: December 14, 2014, 08:32:54 PM »
There are some things we can try like restoring older automatic backups or regenerating keys.

But first to gather some information:
  • If you type "wallet_list_accounts" in the console, is the missing account included?
  • If yes to (1), if you type "wallet_list_my_accounts" in the console, is the missing account included?
  • If yes to (1), if you type "wallet_account_balance" in the console, is the missing account included?

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #11 on: December 14, 2014, 08:46:20 PM »
Thank you vikram for helping me  :)

  • If you type "wallet_list_accounts" in the console, is the missing account included?
Yes. It's even included two times: one is an unregistered account and one is a registered account (it's exactly the same name for the two).

Quote
If yes to (1), if you type "wallet_list_my_accounts" in the console, is the missing account included?
Yes. (This time only one account under that name show up, and it's the unregistered one)
Quote
If yes to (1), if you type "wallet_account_balance" in the console, is the missing account included?
Yes. (Again only one account under that name, and there is no info regarding the registration or not)
« Last Edit: December 14, 2014, 08:50:30 PM by BldSwtTrs »

Offline vikram

Re: One of my account is not showing
« Reply #12 on: December 14, 2014, 09:57:25 PM »
Did you register your account name? If not, it's possible that someone else registered that name and that is what is causing the display issues in your wallet.

When you did (3), it would be showing the balance for the account that showed up for (2)--the unregistered one--does it show the balance you are missing/expect to belong to your account?

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #13 on: December 14, 2014, 10:14:14 PM »
Did you register your account name? If not, it's possible that someone else registered that name and that is what is causing the display issues in your wallet.
I am not 100% sure, but yes I think I have registered it. And the date of registration displayed when I do (1) fits with the hypothesis that I have registered it (the displayed registration date is the same as the date on which I logged to my wallet and sent some BTSX, and as I didn't log to my wallet very often besides that, the likelihood is high that this was me who did the registration that day).

Quote
When you did (3), it would be showing the balance for the account that showed up for (2)--the unregistered one--does it show the balance you are missing/expect to belong to your account?
Yes when I do (3) it shows exactly the expected balance.
« Last Edit: December 14, 2014, 10:33:31 PM by BldSwtTrs »

Offline BldSwtTrs

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Re: One of my account is not showing
« Reply #14 on: December 14, 2014, 10:24:13 PM »
Also when I go to one of my other unregistered account and click to "register the_account" I have the choice to select my missing account to pay the 0.5 fee (and the missing account appears with the right balance), but when I select that missing account and try to send the 0.5 fee with it, it doesn't work (nothing happens).
« Last Edit: December 14, 2014, 10:26:42 PM by BldSwtTrs »

 

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