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Offline coininvestor

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Where are my coins???
« on: December 18, 2014, 01:32:17 AM »

I withdrew coins from Poloniex today and never saw the coins come into my wallet  :'(

I am new to this coin so maybe I did something wrong.  i dont know.  I created an unregistered account and used the account key as the address.  I did not add a memo so I don't know if that made a difference.  I couldn't find anything about these transactions in the block explorer so I don't know what's going on with that.
Any help would be appreciated.   Thanks in advance.

These are the transactions from Poloniex.  They said they were working on it but it's been 10 hours already and nothing. 
PTS   1580.84507175   PTS6RqZTv3XEqsqLNtR76TdY6NJr4i5gbPgKcdByZrc6BocE9N2B5   2014-12-18 01:18:17   COMPLETE: 54576777088f437a5ea4bc24134dce8762e7565b
PTS   70215.66914727   PTS6RqZTv3XEqsqLNtR76TdY6NJr4i5gbPgKcdByZrc6BocE9N2B5   2014-12-17 17:18:58   COMPLETE: 78312c48d267919f934a1d640e56f9e5634b6ac6

Offline cass

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Re: Where are my coins???
« Reply #1 on: December 18, 2014, 01:38:56 AM »
Did you tried to contact poloniex support !?
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Offline coininvestor

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Re: Where are my coins???
« Reply #2 on: December 18, 2014, 02:10:01 AM »
Yes, of course. They are working on it. 

Just wondering if this is normal for this coin or why the transaction is no where to be found in the block explorer.  Maybe I'm doing something wrong.  I was hoping the community would have some insight.  Maybe it's just poloniex adjusting to the new coin.

Offline cass

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Re: Where are my coins???
« Reply #3 on: December 18, 2014, 02:12:54 AM »
Maybe it's just poloniex adjusting to the new coin.

yup i would guess this also
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Offline biophil

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Re: Where are my coins???
« Reply #4 on: December 18, 2014, 04:31:40 AM »
Yes, of course. They are working on it. 

Just wondering if this is normal for this coin or why the transaction is no where to be found in the block explorer.  Maybe I'm doing something wrong.  I was hoping the community would have some insight.  Maybe it's just poloniex adjusting to the new coin.

This same thing happened to me today as well... I'm not going to try very hard to withdraw from polo until they get it figured out.

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Offline coininvestor

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Re: Where are my coins???
« Reply #5 on: December 18, 2014, 05:25:55 AM »
Ok then I won't worry too much about it until they get it figured out.  I was just thrown off by the wallet which I'm unfamiliar with. 

Offline cube

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Re: Where are my coins???
« Reply #6 on: December 18, 2014, 07:04:15 AM »
Ok then I won't worry too much about it until they get it figured out.  I was just thrown off by the wallet which I'm unfamiliar with.

Are you using the latest wallet?  If you are running Windows wallet, check that your setup file is PTS-v2.0.1-0.0.9-x86.exe. If not, you can download from

https://github.com/PTS-DPOS/PTS/releases/download/v2.0.1/PTS-v2.0.1-0.0.9-x86.exe
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Offline llildur

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Re: Where are my coins???
« Reply #7 on: December 18, 2014, 10:55:46 AM »
Buy some PTS but when trying to send them to my old wallet from poloniex tells me that the address is not valid.  :( Be appropriate to wait until a stable wallet version?  ??? What to do with my PTS they were in the old wallet? and how claim the snapshot of these PTS? Thanks in advance  :)

Offline pc

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Re: Where are my coins???
« Reply #8 on: December 18, 2014, 11:02:31 AM »
Poloniex is using the PTS-DPOS wallet Obviously, you can't transfer new PTS to the old wallet.

The easiest way to claim your new PTS is to start the new client and import the old wallet.dat. This will also give you a new PTS address to which you can send your coins from Poloniex.
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Offline llildur

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Re: Where are my coins???
« Reply #9 on: December 19, 2014, 05:48:54 AM »
Poloniex is using the PTS-DPOS wallet Obviously, you can't transfer new PTS to the old wallet.

The easiest way to claim your new PTS is to start the new client and import the old wallet.dat. This will also give you a new PTS address to which you can send your coins from Poloniex.

Thanks  :D

Offline coininvestor

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Re: Where are my coins???
« Reply #10 on: December 19, 2014, 02:16:50 PM »
Ok then I won't worry too much about it until they get it figured out.  I was just thrown off by the wallet which I'm unfamiliar with.

Are you using the latest wallet? 



I downloaded the wallet after the snapshot so one would think that it was the new wallet. The version I downloaded was PTS v2.0.1 -0.0.9-x86.  I did have one small test transaction of 50 PTS go through so my wallet balance is now 25 pts, not quite enough to register my name.  Now it seems that about 72,000 PTS have vanished. Nothing from Poloniex in two days.

Offline cube

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Re: Where are my coins???
« Reply #11 on: December 19, 2014, 02:58:37 PM »
Ok then I won't worry too much about it until they get it figured out.  I was just thrown off by the wallet which I'm unfamiliar with.

Are you using the latest wallet? 



I downloaded the wallet after the snapshot so one would think that it was the new wallet. The version I downloaded was PTS v2.0.1 -0.0.9-x86.  I did have one small test transaction of 50 PTS go through so my wallet balance is now 25 pts, not quite enough to register my name.  Now it seems that about 72,000 PTS have vanished. Nothing from Poloniex in two days.

Your wallet is good.  You need to check with poloniex on your transaction.  The destination address for Poloniex outgoing transaction may have to be a registered Account Name and not a public address (as what you did).  If your transactions are stuck somewhere in poloniex because of this, their support staff can cancel those transactions and you can resubmit the withdrawal.  The most effective way to get support from poloniex is to raise a support ticket with their helpdesk system.
« Last Edit: December 19, 2014, 03:01:30 PM by cube »
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Offline coininvestor

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Re: Where are my coins???
« Reply #12 on: December 19, 2014, 03:23:21 PM »
Ok then I won't worry too much about it until they get it figured out.  I was just thrown off by the wallet which I'm unfamiliar with.

Are you using the latest wallet? 



I downloaded the wallet after the snapshot so one would think that it was the new wallet. The version I downloaded was PTS v2.0.1 -0.0.9-x86.  I did have one small test transaction of 50 PTS go through so my wallet balance is now 25 pts, not quite enough to register my name.  Now it seems that about 72,000 PTS have vanished. Nothing from Poloniex in two days.

Your wallet is good.  You need to check with poloniex on your transaction.  The destination address for Poloniex outgoing transaction may have to be a registered Account Name and not a public address (as what you did).  If your transactions are stuck somewhere in poloniex because of this, their support staff can cancel those transactions and you can resubmit the withdrawal.  The most effective way to get support from poloniex is to raise a support ticket with their helpdesk system.
I would like to register my name but to register an account name costs PTS which if you can't withdraw from the exchange you can't have in your wallet. The first thing I did was open a support ticket. 

Offline pc

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Re: Where are my coins???
« Reply #13 on: December 19, 2014, 03:46:13 PM »
It is possible to transfer directly to an account public key, even for unregistered accounts. At least the wallet transfer command supports this, don't know if Poloniex does.
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Offline infovortice2013

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Re: Where are my coins???
« Reply #14 on: December 19, 2014, 06:13:35 PM »
Bter has 5 days with PTS trade stopped
New Keyoteeid: 5rUhuLCDWUA2FStkKVRTWYEqY1mZhwpfVdRmYEvMRFRD1bqYAL
new08/21 id 5Sjf3LMuYPSeNnjLYXmAoHj5Z6TPCmwmfXD6XwDmg27dwfQ

 

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