Last week I'm quite sure I sent a deposit of 13,396 to Bter. I have screenshots of my client with all the "btercom" transactions filtered out, and my deposit shows up in that list.
However, Bter tech support tells me it's not showing up in the Bter wallet! Does anybody have any idea what this could mean? The txid prefix is 142a3e31, and you can see it's a transaction in this block: http://bitsharesblocks.com/blocks/block?id=1575565
Is there anywhere my deposit could have gone except to Bter? Does Bter need to re-scan? This happened around the time 0.5.0 came out; maybe the deposit came in while they were updating and somehow didn't get scanned properly by their wallet?
Is there a way they could scan my transaction in particular to verify that it's to them?