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Offline onceuponatime

Volunteerss with tech skills urgently needed to help Newbies
« on: February 21, 2015, 08:08:47 PM »

Our efforts are beginning to atract more newbies.  Many are trying to download the bitshares client and understand how it works. Even those who have been directed to and have read Bitshares101 have some problems. The best solution so far seems to be meetups like the recent one in Argentina where people can be instructed in person how to use bitshares and bitAssets. However, in addition, we need the questions in the Newbie section of this forum to get timely and accurate responses.

I do what I can, as do some others. But I do not have the technical skills to answer many of the questions that are appearing. Help answering these questions in the Newbie section by technically proficient users is of paramount importance. This will help the increased adoption and positive awareness of bitshares. And have a positive effect on our market cap, which will in turn make everything going forward more feasible.

I hope some of you technically gifted people will step up to cover that area of concern. Others of us have been doing large amounts of volunteer work in the areas where we are more capable of service.

Offline cusknee

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #1 on: February 21, 2015, 08:20:10 PM »
You bring up an excellent point. Some of the marketing efforts will be thrown away unless these inquiries are answered in a timely and friendly way. Technically I cannot do much more than to point them to the book  Bitshares 101 and Bitshares.tv. Perhaps many of the inquires could be dealt with within an FAQ or troubleshooting page. Let's keep on top of this in order to keep the building momentum going.

Offline bluebit

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #2 on: February 21, 2015, 08:25:59 PM »
The best would be very well made videos, step by step how to download the wallet, buy assets, etc. Stupid Simple Videos with great graphics
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Offline onceuponatime

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #3 on: February 21, 2015, 08:43:10 PM »
The best would be very well made videos, step by step how to download the wallet, buy assets, etc. Stupid Simple Videos with great graphics

Yes, that would be best.

But videos take time and money (some videos are already in the planning/scriptwriting/pre-production phase). We need volunteers to be paying close attention and giving help on the Newbie threads right now.

Offline Akado

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #4 on: February 21, 2015, 08:43:22 PM »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.
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Offline onceuponatime

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #5 on: February 21, 2015, 09:11:37 PM »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.

I would vote for that. The paid delegate would answer postings and book skype calls to persons on the Newbie and Technical threads via PM's.

However, that will take at least a little bit of time to get set up and voted in. Perhaps in the meantime interested candidates could start by answering Newbie questions, which is needed right now, to gain street cred (ie. voter recognition). This sure looks like someone could work themselves into a paid gig. The necessity is there.

Offline infovortice2013

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #6 on: February 21, 2015, 10:39:54 PM »
 +5%
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Offline donkeypong

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #7 on: February 21, 2015, 10:40:52 PM »
I've noticed that some newbies post in the Newbies subforum, but that posts in the General and Tech subs get more responses. I say we eliminate the newbies subforum.

Offline Riverhead

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #8 on: February 21, 2015, 11:37:26 PM »

Can point some of them here:

http://whatisbitusd.com/tutorials/

Offline hpenvy2

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #9 on: February 22, 2015, 02:15:34 AM »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.

That's a great idea!

Offline sudo

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #10 on: February 22, 2015, 03:44:32 AM »
sort some  FAQ,    Q&A

Online fluxer555

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #11 on: February 22, 2015, 03:48:34 AM »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.

This is the wrong approach. The reason we feel the need for something like this so badly is because the client needs to be more usable. I'd much rather put time and money into usability than customer support.

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Offline hpenvy2

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #12 on: February 22, 2015, 04:25:23 AM »
maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.

This is the wrong approach. The reason we feel the need for something like this so badly is because the client needs to be more usable. I'd much rather put time and money into usability than customer support.

We need to strike at the roots, not hack at the leaves.

I couldn't disagree more with this statement. This is exactly the reason businesses have customer service and technical resources available. No matter how basic the issue, people will need some type of assistance. No matter how easy you make the client, there will always be issues that could better be addressed by a knowledgeable tech than a pointer to some FAQ. If people come in the front door, we better do everything we can to lock the backdoor and close the windows.

Offline Thom

Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #13 on: February 22, 2015, 07:35:59 AM »
In this case I believe fluxer555 is exactly correct. However, why such a dualistic perspective, why can't it be both?

With all the money in the world, with a mature product that's possible, but until then focus on the root problem and put scarce resources to use on what will have the greatest effect. You help a few customers 1 by 1 and it helps, but if you resolve the underlying problems for all users you solve the issue for all. i.e. dealing with the root cause is the better, wiser place to spend scarce resources. The community should voluntarily handle the noobs and tech support load and let the devs fix the usability issues. I'm not opposed to allocating delegate resources to address tech support, but in due time.

I kindof see this as representative of pushing the problem off onto someone else to handle. Take responsibility for yourself and donate some of your time to help the noobs with tech support or questions. You don't need to be an expert, just share what you DO know. There's no shame in using the sentence "I don't know". Most of us have all gone thru the experience of installing a wallet, finding a way to buy BTS and getting it transferred into the wallet. Simply help newbies out by sharing your own experience in doing that, which doesn't require being deeply technical.

Remember back when you got started and try to supply some help and assurance in the same way you wanted it back then. Just help get new folks past the initial hump. If we all spent 15 minutes doing this we wouldn't need to divert critical resources away from hacking at the root of the problem.

As for answering deeper tech questions that's a bit tougher. Do what you can as Delulo says, and simply redirect them to Bytemaster's blog or elsewhere if you know a better source of info to address the questions you can't answer. BM has created a huge block of info that addresses many many issues in his blog.
« Last Edit: February 22, 2015, 07:43:36 AM by Thom »
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Offline infovortice2013

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Re: Volunteerss with tech skills urgently needed to help Newbies
« Reply #14 on: February 22, 2015, 11:10:44 AM »
In this case I believe fluxer555 is exactly correct. However, why such a dualistic perspective, why can't it be both?

With all the money in the world, with a mature product that's possible, but until then focus on the root problem and put scarce resources to use on what will have the greatest effect. You help a few customers 1 by 1 and it helps, but if you resolve the underlying problems for all users you solve the issue for all. i.e. dealing with the root cause is the better, wiser place to spend scarce resources. The community should voluntarily handle the noobs and tech support load and let the devs fix the usability issues. I'm not opposed to allocating delegate resources to address tech support, but in due time.

I kindof see this as representative of pushing the problem off onto someone else to handle. Take responsibility for yourself and donate some of your time to help the noobs with tech support or questions. You don't need to be an expert, just share what you DO know. There's no shame in using the sentence "I don't know". Most of us have all gone thru the experience of installing a wallet, finding a way to buy BTS and getting it transferred into the wallet. Simply help newbies out by sharing your own experience in doing that, which doesn't require being deeply technical.

Remember back when you got started and try to supply some help and assurance in the same way you wanted it back then. Just help get new folks past the initial hump. If we all spent 15 minutes doing this we wouldn't need to divert critical resources away from hacking at the root of the problem.

As for answering deeper tech questions that's a bit tougher. Do what you can as Delulo says, and simply redirect them to Bytemaster's blog or elsewhere if you know a better source of info to address the questions you can't answer. BM has created a huge block of info that addresses many many issues in his blog.

hope see you helping a lot of people


each people that recieve a good help and explain of tecnical shit will do the same for others in other forums only for show hey i now it and like to share with you.

ey bitsharestalk is not the center of universe, and usually people arriving some of they high tech and if resolve his questios be sure they spread the word outside.

can see on spanish section in forum, coders they taking delegates but spanish section is empty, his write to explain tech or help other is cero, but ok when they wanna sell his products and conservate the delegate earning they will do. YES FOR THE PAYMENT

But just think about too ey now is like you stay in garage while first apple is created, maybe can shares ideas or visions to make it strong(not take money equal) but its time to create apple not to resolve questions of curious that come arround. or launch marketing etc..

like im not a coder and stay arround from  keyhotee beggining, equal im not rockefeler but put inside 95% cryto,,, just for this days start to think like this, what the fuck im doing here? donating my time to help others and wasting my time making blog and post in forums to spread the word, for others take big money. So maybe not just me thinking like this.

But be sure without people atracting investors by different ways, bts price that are catched by delegates maybe was de half. So maybe you can think this delegate for noobs and technical questions make that coders dont need 2x or 3x delegates per head. Same way maybe is good another delegate for share with evangelist.

and usually new people not have good attention later talk it to others. like in normal bussines 1 unhappy client put out 20 possible clients.
« Last Edit: February 22, 2015, 12:02:03 PM by infovortice2013 »
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