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Offline EstefanTT


On our web site "BitShares French ConneXion" we have an new user trying to install the client 0.9.1 on windows 8 and having this message : Critical Error An error occurred while trying to start

He tried to reinstall but the same thing happen.

Any idea what he could try to resolve the problem ?

Original message :

Salut,
J'ai installé le client de bitshares, mais lorsque j'essaie de l'ouvrir j'ai un message d'erreur qui dit : "Critical Error An error occurred while trying to start. Please try restarting the application."
J'ai déjà tenter de réinstaller, donc si quelqu'un a une idée pour m'aider, elle est la bienvenue.
Bit20, the cryptocurrency index fund http://www.bittwenty.com
(BitShares French ConneXion - www.bitsharesfcx.com)

Offline testz

On our web site "BitShares French ConneXion" we have an new user trying to install the client 0.9.1 on windows 8 and having this message : Critical Error An error occurred while trying to start

It's can be connected to this bug: https://github.com/BitShares/bitshares/issues/791
It's happened if you have Windows user name in local language  :'(

Offline kenCode

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A 5 minute response time, now that's customer service!!
 
@testz you're now on my Slate.
@EstefanTT hope that helped your Client 8)
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Offline EstefanTT

Indeed, that was even faster that any kind of centralised company customer service. BitShares community ROCKS !!!

We are helping him with the info from github.

He use the online wallet for the moment so there is no hurry. I'll post here the solution that worked for him if we find it ;p

Bit20, the cryptocurrency index fund http://www.bittwenty.com
(BitShares French ConneXion - www.bitsharesfcx.com)

Offline kenCode

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kenCode - Decentralizer @ Agorise
Telegram: https://t.me/Agorise - Dtube: https://d.tube/c/agorise
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