How to make a backup from existing account ?

[nmywn]

https://www.youtube.com/watch?v=b2_C1I7eKM8

[bts-altcoinlover]

I try to make a backup from an existing account,
but even if I see some info, I cannot create a new backup file (I don't find the previous one).

Could you give guidance on how to proceed?

In fact, I realize that I am viewing the balance of my original account,
while beeing inside a new account.

But now, I don't see anyway to open this other account.

Anyway, this seems so confusing anc complicated
that I am becoming really frustrated and just want to get away
from this system....

I cannot make a backup from my BTS, I cannot open the account
related to those BTS, I cannot find a way to deposit some BITCNY
in my newly account.

After 3 hours, this is really frustrating and annoying.

Please HELP ;-)