gdex usdt gateway Gateway has been in transfer for 12 days

[pc]

Please use GDEX official support. The community can't help you.

[xyz]

hello

I have submitted three work orders to the gdex gateway, but I have not received an official reply. The following is the transaction data:
status          info                                                                                                     time
transfering    823.5289088 gdex.usdt with trancation id：900052903738624145206    2019-05-29 14:52:06

Please get the help of the bitshares team. Thank you.