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Offline CryptoPrometheus

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Wallet Issues, Dear Lord
« on: August 27, 2014, 07:59:55 PM »

I am not sure where to begin...

I suppose the main purpose of this thread is to inquire as to where you guys are with the bug fixing? Version 0.4.8-a has been entirely unusable for me. Most of today I have spent working every trick I could dig out of the forum, to little avail.
 
After initially installing 0.4.8-a on top of 0.4.7 on my windows 7 machine, and the wallet refusing to connect to the network for 45 minutes, I decided to uninstall everything and freshly install 0.4.8-a. While the the wallet was re-indexing the blockchain, I imported my private key from the previous wallet, and so far so good.

The current very frustrating dilemma I am facing is the new wallet spontaneously crashing every 5-10 minutes. Every time it crashes, I cannot re-open the wallet, so I am forced to restart my computer in order for the program to launch again (maybe there is another way? I'm not super tech savvy). Anyways, once it is launched again, the blockchain resumes indexing at an agonizingly slow pace (still 29 days out at the moment), and then of course the wallet crashes 5 minutes later and so the process repeats.
 
I have read that others were experiencing crashes on the previous versions, but I never ran into this problem until now. Also, in all the previous versions I never had the wallet refuse to connect with the network (0 connections) like it did before I wiped and re-installed. I send the bug report each time it crashes, but please let me know if there is something more specific I might be able to send to you guys as I assume this issue might be effecting other people as well?

Anyways, I just thought I'd bring these issues to your guys attention, even though I know you are working hard and I am very appreciative of everything you have done so far.

The main reason I have even bothered spending so much time on this today is that I just bought some more BTSX on BTER and I wanted to move them locally as soon as possible, since I never know how safe they will be on the centralized exchanges (especially with BTERs recent NXT breach)

In any case, I am a patient man, so if you guys tell me you think you'll have a wallet upgrade in the next few days, I'll probably just wait for that rather then spending any more time messing with this one.

Thanks!

EDIT: I see that there is now an 0.4.8-b, but is there a windows version out yet? The version from the website is still the -a
« Last Edit: August 27, 2014, 08:04:32 PM by crypto_prometheus_81 »
"Power and law are not synonymous. In fact, they are often in opposition and irreconcilable."
- Cicero

Offline biophil

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Re: Wallet Issues, Dear Lord
« Reply #1 on: August 27, 2014, 08:10:02 PM »
I'm having similar issues with -a. Try the -b version here: https://github.com/dacsunlimited/bitsharesx/releases

Offline xeroc

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Re: Wallet Issues, Dear Lord
« Reply #2 on: August 27, 2014, 08:12:30 PM »
I suppose the main purpose of this thread is to inquire as to where you guys
are with the bug fixing? Version 0.4.8-a has been entirely unusable for me.
Most of today I have spent working every trick I could dig out of the forum, to
little avail.
 
After initially installing 0.4.8-a on top of 0.4.7 on my windows 7 machine, and
the wallet refusing to connect to the network for 45 minutes, I decided to
uninstall everything and freshly install 0.4.8-a. While the the wallet was
re-indexing the blockchain, I imported my private key from the previous wallet,
and so far so good.

The current very frustrating dilemma I am facing is the new wallet
spontaneously crashing every 5-10 minutes. Every time it crashes, I cannot
re-open the wallet, so I am forced to restart my computer in order for the
program to launch again (maybe there is another way? I'm not super tech savvy).
Anyways, once it is launched again, the blockchain resumes indexing at an
agonizingly slow pace (still 29 days out at the moment), and then of course the
wallet crashes 5 minutes later and so the process repeats.
You have a little more info about the crash? any output? crash report?
 
I have read that others were experiencing crashes on the previous versions, but
I never ran into this problem until now. Also, in all the previous versions I
never had the wallet refuse to connect with the network (0 connections) like it
did before I wiped and re-installed. I send the bug report each time it
crashes, but please let me know if there is something more specific I might be
able to send to you guys as I assume this issue might be effecting other people
as well?

Anyways, I just thought I'd bring these issues to your guys attention, even
though I know you are working hard and I am very appreciative of everything you
have done so far.
Thanks for telling us .. devs are working hard to resolve the crashing reports
and issues and are currently tracking down tons of them. As usual in software
development, cutting edge tech just has "sharp edges" and most users might not
have any issues. However, the development process currently cannot test the
wallet on all possible machines and system settings they release binaries for.
Imagine that, if you have an ADOBE plugin install on MAC it will make you
wallet crash. WTF!?!? .. Not the devs fault though .. Give them some time while
they fix up all those bugs.

Quote
The main reason I have even bothered spending so much time on this today is
that I just bought some more BTSX on BTER and I wanted to move them locally as
soon as possible, since I never know how safe they will be on the centralized
exchanges (especially with BTERs recent NXT breach)

As long as you have
a) a backup of you wallet (in JSON format)
b) a registered account name

you can safely transfer funds to that registered account name. The blockchain
never looses anything. Worst case scenario for you would be that you have to
resync the blockchain once the wallet was reimported.

Quote
In any case, I am a patient man, so if you guys tell me you think you'll have a
wallet upgrade in the next few days, I'll probably just wait for that rather
then spending any more time messing with this one.
As I am not a dev I cannot be 100% sure .. but there will most definitely be an
update which tries to fix most of the crashing bugs WITHIN the next days (wild
guess: 2 days).

Quote
EDIT: I see that there is now an 0.4.8-b, but is there a windows version out
yet? The version from the website is still the -a
I think thats a minor change for the delegates ... some checkpoints or so ..
not sure
Give BitShares a try! Use the http://testnet.bitshares.eu provided by http://bitshares.eu powered by ChainSquad GmbH

Online Shentist

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Re: Wallet Issues, Dear Lord
« Reply #3 on: August 27, 2014, 08:15:46 PM »
maybe just install the version function on your machine and register a new account . will cost 1 btsx and you can transfer the funds.

Offline Riverhead

Re: Wallet Issues, Dear Lord
« Reply #4 on: August 27, 2014, 08:19:53 PM »
Some tips to save you some time and aggravation:


1) The wallet will appear idle even when it's not.  Check the %AppData%\BitShares X\chain\index folder and sort by date. If they're updating you're good.


2) When you close the client it often has the .exe still running working away. Right click your task bar and select Task Manager. Go to the processes tab and find the BitSharesX.exe and kill it. This will allow you to fire the wallet back up and resume syncing


3) The first thing the client does is download the chain (about 270MB) from a chain server. It'll appear disconnected during this time. Depending on your connection speed and processor/memory this can be a fairly long process.


4) Once down and you're logged in it will do a Transaction Scan which can take about a while (15 minutes to an hour depending on hardware).



Offline CryptoPrometheus

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Re: Wallet Issues, Dear Lord
« Reply #5 on: August 27, 2014, 08:31:59 PM »
I suppose the main purpose of this thread is to inquire as to where you guys
are with the bug fixing? Version 0.4.8-a has been entirely unusable for me.
Most of today I have spent working every trick I could dig out of the forum, to
little avail.
 
After initially installing 0.4.8-a on top of 0.4.7 on my windows 7 machine, and
the wallet refusing to connect to the network for 45 minutes, I decided to
uninstall everything and freshly install 0.4.8-a. While the the wallet was
re-indexing the blockchain, I imported my private key from the previous wallet,
and so far so good.

The current very frustrating dilemma I am facing is the new wallet
spontaneously crashing every 5-10 minutes. Every time it crashes, I cannot
re-open the wallet, so I am forced to restart my computer in order for the
program to launch again (maybe there is another way? I'm not super tech savvy).
Anyways, once it is launched again, the blockchain resumes indexing at an
agonizingly slow pace (still 29 days out at the moment), and then of course the
wallet crashes 5 minutes later and so the process repeats.
You have a little more info about the crash? any output? crash report?
 
I have read that others were experiencing crashes on the previous versions, but
I never ran into this problem until now. Also, in all the previous versions I
never had the wallet refuse to connect with the network (0 connections) like it
did before I wiped and re-installed. I send the bug report each time it
crashes, but please let me know if there is something more specific I might be
able to send to you guys as I assume this issue might be effecting other people
as well?

Anyways, I just thought I'd bring these issues to your guys attention, even
though I know you are working hard and I am very appreciative of everything you
have done so far.
Thanks for telling us .. devs are working hard to resolve the crashing reports
and issues and are currently tracking down tons of them. As usual in software
development, cutting edge tech just has "sharp edges" and most users might not
have any issues. However, the development process currently cannot test the
wallet on all possible machines and system settings they release binaries for.
Imagine that, if you have an ADOBE plugin install on MAC it will make you
wallet crash. WTF!?!? .. Not the devs fault though .. Give them some time while
they fix up all those bugs.

Quote
The main reason I have even bothered spending so much time on this today is
that I just bought some more BTSX on BTER and I wanted to move them locally as
soon as possible, since I never know how safe they will be on the centralized
exchanges (especially with BTERs recent NXT breach)

As long as you have
a) a backup of you wallet (in JSON format)
b) a registered account name

you can safely transfer funds to that registered account name. The blockchain
never looses anything. Worst case scenario for you would be that you have to
resync the blockchain once the wallet was reimported.

Quote
In any case, I am a patient man, so if you guys tell me you think you'll have a
wallet upgrade in the next few days, I'll probably just wait for that rather
then spending any more time messing with this one.
As I am not a dev I cannot be 100% sure .. but there will most definitely be an
update which tries to fix most of the crashing bugs WITHIN the next days (wild
guess: 2 days).

Quote
EDIT: I see that there is now an 0.4.8-b, but is there a windows version out
yet? The version from the website is still the -a
I think thats a minor change for the delegates ... some checkpoints or so ..
not sure

Of course! I didn't make the connection that I could just send the funds to the address even though I can't access the address at this time - Thanks for pointing that out (I totally knew this, but for some reason that part of my brain didn't step up and provide the information like it should have....)

Also, not sure how to access the crash report. After it crashes, a dialogue box pops up and asks if I want to send a crash report, and I click "yes", but I don't know where to find it or how to access it after that, the box disappears and I assume it sends it to the devs?
"Power and law are not synonymous. In fact, they are often in opposition and irreconcilable."
- Cicero

Offline CryptoPrometheus

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Re: Wallet Issues, Dear Lord
« Reply #6 on: August 27, 2014, 08:33:24 PM »
Also, thanks for the tips Riverhead. I copied them to my personal "BTSX reference sheet"
"Power and law are not synonymous. In fact, they are often in opposition and irreconcilable."
- Cicero

Offline Riverhead

Re: Wallet Issues, Dear Lord
« Reply #7 on: August 27, 2014, 08:33:39 PM »
The Crash Report goes to the Devs. Remember though that it includes a screenshot. So you may want to have a look at that before you send naked pictures of the girl next store to the dev team  :o

Offline CryptoPrometheus

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Re: Wallet Issues, Dear Lord
« Reply #8 on: August 27, 2014, 08:36:46 PM »
The Crash Report goes to the Devs. Remember though that it includes a screenshot. So you may want to have a look at that before you send naked pictures of the girl next store to the dev team  :o

Oh crap, my secret is out!

"Power and law are not synonymous. In fact, they are often in opposition and irreconcilable."
- Cicero

Tuck Fheman

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Re: Wallet Issues, Dear Lord
« Reply #9 on: August 27, 2014, 08:37:19 PM »
I am not sure where to begin...

Try running it in Windows XP Service Pack 3 compatibility mode. Solved my issues.

Offline Riverhead

Re: Wallet Issues, Dear Lord
« Reply #10 on: August 27, 2014, 08:39:27 PM »
I am not sure where to begin...

Try running it in Windows XP Service Pack 3 compatibility mode. Solved my issues.


Since you said you weren't tech savvy I'll just say:


Find BitSharesX in the Start menu (if you launch it that way), right click and go to properties. There's a comparability mode tab in most versions of Windows 7/8. From the dropdown select Windows XP SP3


 

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