if you are not up to date in this crypto world all the time you get ripped off.
i mean there was no notice at all in the beginning where i joined them and now they "steal" 5000 USD just like that.
Would be great if there are some other affected people so we might be able to put some pressure on them.
I don't think they are "stealing", they maintain hundreds of currency pair, much more than BTER does, I don't think they have enough man power to research each one. The recommended way to redeem for PTS is always hold them in your local wallet, otherwise you WILL miss out on some DAC distributions, even at BTER, it might not redeem some smaller DAC for you if it's not traded on their exchange.
Always remember, if you don't hold the private key, you are not the owner, and depends on what the exchange will "allow" you to own.