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Messages - senncell

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Technical Support / Re: How to claim balance?
« on: June 21, 2019, 08:44:07 am »
There is a bug in the new versions of the client, that prevents claiming the balance.

Details here:

I was able to claim tokens using this version of the wallet (Mac OS):

And these instructions:

The UI is buggy, and the "claim" button was disabled, although I could see the unclaimed balance. The solution was to add another account to the wallet, then it was shown in the list of the accounts that could claim the balance.

Another issue was that sometimes there is an error in broadcasting the transaction. On the second attempt, it worked fine.

My general advice for anyone struggling to claim the balance would be to play around with this version of the wallet and to create backups of the wallet on each step.

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