Thanks chryspano!  That worked for me too.

Quote from: chryspano on May 04, 2015, 04:19:12 AM
I don't know if its the same problem but maybe it has to do with the antivirus?

Yes, THANKS!

When I've had anti-virus issues before it always gave an alert saying it was blocking the program, so I didn't even check that.

I don't know if its the same problem but maybe it has to do with the antivirus?

Quote from: Chuckone on April 25, 2015, 02:41:24 PM
Took me a while, but I realized the client was crashing on startup because my anti virus software got in the way.

Disabled it and now it works. I thought it may be useful for those with the same issue.

I also get this same error. 

"Critical error
An error occurred while trying to start.  Please try restarting the application."

System info:
Win 8.1 Pro 64-b, x-64 processor
Intel i5 M460
8 Gb RAM

Quote from: vikram on April 27, 2015, 05:18:10 PM

Strange. If you delete the whole "chain" folder does anything different happen?

Slightly different. First time I did it last night I got the blue screen and 'bitshares starting', which wasn't happening before. That stayed for about four hours and then I had to power down. Today I get the bitshares starting screen flash for a second or two and then the same critical error message.

Also in the command prompt, I get the same thing as above but also this bit, which I don't remember seeing before:

th_a fast_level_map.hpp:64 bts::db::fast_level_map<unsigned char, struct bts::blockchain::property_record>::toggle_leveldb

Quote from: profitofthegods on April 27, 2015, 10:24:34 AM
Just tried to open my wallet via the command line and got:

Code Select Expand

error

13 class boost::filesystem::filesystem_error: boost::filesystem::remove The directory is not empty: "C:\.......chain\index\property_id_to_record"

What also seemed strange to me was that when I tried to take a look at the folder in question I found that the whole chain folder was still empty.

Strange. If you delete the whole "chain" folder does anything different happen?

Just tried to open my wallet via the command line and got:

error

13 class boost::filesystem::filesystem_error: boost::filesystem::remove The directory is not empty: "C:\.......chain\index\property_id_to_record"

What also seemed strange to me was that when I tried to take a look at the folder in question I found that the whole chain folder was still empty.

The download link for Windows says x34-bit/64-bit, but I have an x64 bit processor as well as 64-bit OS. Could that be why its not working?

Its a Lenovo laptop
Windows 8.1
64 bit
Intel i7 CPU

Anything else that might be relevant?

Please give details about the system. OS? 32/64 bit ? Hardware specs?

I've just tried to install the Bitshares wallet on a new laptop and when I try to open it I instantly get a critical error 'error occurred while trying to start'.

This is not the same as what other people have posted where it tries to synch and then crashes - this is an instant crash within a second of double clicking to open. I've tried 0.8.1 and also 0.9.0 and the same thing happens.

Can anybody tell me what to do?