Hey all,
I'm listening to an episode of the Beyond Bitcoin hangout from a few weeks ago and Daniel is being asked to provide tech support service, I wanted to suggest that you guys take a look at
http://tawk.to which is a free chat-agent service that is totally free and can integrate very simply and quickly into any website or service including a wallet.
Community members could cover all timezones and really provide a source of answers or at least good links to new users, I think it would be valuable.