Could you try again? Maybe creating another wallet and importing the keys and claiming the balance again.
Are you on chrome/firefox ?
Chrome,l ll try with previous back up.
by the way l hope l not stealing your precious time l m not really familiar with this kinda things.
so sorry.
Don't worry, still I am going to bed very soon
l finally managed to import keys but my balance showing nothing ,zerooo
With the new or old backup?
did not accept the old one but new one,first asked me if l like to import xx amount then l accepted now it shows my two accounts with zero balance
I am going to bed, in the meantime you could follow my instructions to Ermes in this thread, starting from here
http://bitsharestalk.org/index.php?topic=19944.msg256574.msg#256574Download the full blockchain.
Replace the chain folder.
Type "rescan 1" (it could take a while, check the progression info)
When the rescan is done, Export keys.
Create a new bitshares2 wallet, import the latest keys, claim balance.