Author Topic: No support ?  (Read 3178 times)

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Offline Shentist

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No support ?
« on: February 07, 2016, 09:38:19 am »
hi guys,

i tried openledger to compare it with metaexchange. i bought openbtc ( https://blockchain.info/tx/21a94994655305188d783ba7ed198496553fb46813b5846e0e3a600e46b42ee7 ) after 6 confirmations
no openbtcs are in my account. how long does it take to get the openbtc?

what i learnt is:

1. you should add support on your website
2. metaexchange should also show how many confirmations are needed (it is 1 confirmation)

pls, look into my transaction i lost a good trading opportunity, because of not working gateway service. We should all try to improve our bridge and gateway services, so that we can slowly get the
trust of new users.

Offline Unosuke

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Re: No support ?
« Reply #1 on: February 07, 2016, 09:49:22 am »
I'm waiting on a deposit too. It's normally instant once it gets 1 confirmation.

Offline xeroc

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Re: No support ?
« Reply #2 on: February 07, 2016, 09:50:11 am »
AFAIK ... open.btc is run blocktrades and they are currently having an issue with their backend.. All I know is that they are integrating ETH currently and run into a problem that will hopefully be fixed soonish
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Offline Shentist

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Re: No support ?
« Reply #3 on: February 07, 2016, 10:13:14 am »
AFAIK ... open.btc is run blocktrades and they are currently having an issue with their backend.. All I know is that they are integrating ETH currently and run into a problem that will hopefully be fixed soonish

on openledger.info there is a chatbox. it shows "online" i tried to get response here, but it seems fake. i would not suggest to present somekind of service if you have no one in place.
but i learnt a lot today, how metaexchange can improve our service.

not running properly bridges and gateways should be addressed if we talk about, why no one is using bitshares. if i were a new user i would already lost my trust, because if i don't know this forum i can'T find information about how to get the support i need, to get my coins back.

Offline xeroc

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Re: No support ?
« Reply #4 on: February 07, 2016, 10:34:58 am »
AFAIK ... open.btc is run blocktrades and they are currently having an issue with their backend.. All I know is that they are integrating ETH currently and run into a problem that will hopefully be fixed soonish

on openledger.info there is a chatbox. it shows "online" i tried to get response here, but it seems fake. i would not suggest to present somekind of service if you have no one in place.
but i learnt a lot today, how metaexchange can improve our service.

not running properly bridges and gateways should be addressed if we talk about, why no one is using bitshares. if i were a new user i would already lost my trust, because if i don't know this forum i can'T find information about how to get the support i need, to get my coins back.
I told ronny several times now that he needs to build up a support team for OL
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Offline openledger

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Re: No support ?
« Reply #5 on: February 07, 2016, 01:22:37 pm »
AFAIK ... open.btc is run blocktrades and they are currently having an issue with their backend.. All I know is that they are integrating ETH currently and run into a problem that will hopefully be fixed soonish

on openledger.info there is a chatbox. it shows "online" i tried to get response here, but it seems fake. i would not suggest to present somekind of service if you have no one in place.
but i learnt a lot today, how metaexchange can improve our service.

not running properly bridges and gateways should be addressed if we talk about, why no one is using bitshares. if i were a new user i would already lost my trust, because if i don't know this forum i can'T find information about how to get the support i need, to get my coins back.
I told ronny several times now that he needs to build up a support team for OL

It seems to me we need another chatbox instead of the one provided, but I need [member=224]cass[/member] to work on this with me as my devs have until now limited access to the landing page, all in all it is necessary with a support in situations where any of the open assets are not working automatically like expected.

We need confrimation for each incoming deposit mentioned
as well as any other service offered from established centralized excahnges

If we want to have crypto added to a decentralized platform we need to be ready to offer same conditions as on any other exchanges, and I hope that it is in the interest of the community to get this sort of information added a.s.a.p.

With this added, it is much easier to run a support. Right now all the support can say is wait half a day until blocktrades are in office, and that is no good either. Any activities malfunctioning on the platform should be informed immediately on forym a well as on twitter an on facebook, so we need to decide which places to concentrate on for anyone always to be able to go there for updates.

So in short, support is definitely needed and preferably directly connected to the platform and not the landingpage, but we need to have the other conditions up to date for any support to be of any real value, otherwise we just keep pushing the issues forward with no one finally responsible for getting it done.
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Offline Akado

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Re: No support ?
« Reply #6 on: February 07, 2016, 01:45:27 pm »
You could add an announcement/news page on openledger.info and state you're having delays because they're trying to get ETH in and that caused some issues. Also that you're working on it. It would give people an idea of what's going on and they wouldn't panic.

Also a mail service where people subscribe and get an email each time you post an annoucement, like a notification would be nice to keep people always up to date.
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Xeldal

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Re: No support ?
« Reply #7 on: February 07, 2016, 02:12:37 pm »

If we want to have crypto added to a decentralized platform we need to be ready to offer same conditions as on any other exchanges, and I hope that it is in the interest of the community to get this sort of information added a.s.a.p.


You don't need community support for this.  OpenLedger belongs to you, not the bitshares community.  The community should not be paying for your sites upgrades.

You are of course welcome to wait for the generic bitshares web upgrade to copy onto OL, which may or may not have the feature you desire, as a way of saving the cost of doing it yourself.   I think what we have now is bitshares community paying devs to work on OL, which should not be happening. 

Maybe you've made arrangements to pay these devs as well. I don't know.  It is a precarious situation.


Offline openledger

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Re: No support ?
« Reply #8 on: February 07, 2016, 03:03:24 pm »

If we want to have crypto added to a decentralized platform we need to be ready to offer same conditions as on any other exchanges, and I hope that it is in the interest of the community to get this sort of information added a.s.a.p.


You don't need community support for this.  OpenLedger belongs to you, not the bitshares community.  The community should not be paying for your sites upgrades.

You are of course welcome to wait for the generic bitshares web upgrade to copy onto OL, which may or may not have the feature you desire, as a way of saving the cost of doing it yourself.   I think what we have now is bitshares community paying devs to work on OL, which should not be happening. 

Maybe you've made arrangements to pay these devs as well. I don't know.  It is a precarious situation.

Yes we will do the necessary steps in coming weeks to gain full control, so there is no open questions. Right now too many loose ends, and it is not our fault but more lack of co ordination with all parties involved.

The DEX does not yet work like it should, and devs of the platform has to be ready to solve issues like this, as they are not possible to be solved by the host of the platform, and any problems or incidents due to errors of platform will always be directed to devs  of platform itself meaning bts community, so there is no such thing as OL being able to solved this on itself.

And as long as no attempts have been made to better the entry of platform, I will kepp sending users to btc community to solve, so dont tell me its only my problem. What is inside the gui is very much the whole community's problem as long we have not full access to all.

Example: I have now a user who signed up on OL, and forgot to create backup. Now he is chasing me to pay for his loss, as he cannot access anymore, and I do not agree I am the responsible for this, as this is lack of information on entry point of platform, and in a case like this I forward him to bitsharestalk to cry out his frustration, and there are similar situations like this every day.

Openledger once again is a host of this platform, and whatever we offer as additional projects I agree it is our concern, but anything else is entirely the responsibility of the BTS community devs, and should b solved as such, and as lng as not solved then I spend unnecessary time asnering questions related to platform errors and less time focusing on OpenLedger projects to be added, hence the reason why it is not yet so suimple to say its all on OpenLedger.

I guess in fact we might have to add a disclaimer somewhere to say that all errors on platform is entirely the responsibility of the designers, devs etc with access to same, and all questions related to platform fucntionality should be directed to whom?

« Last Edit: February 07, 2016, 03:11:57 pm by ccedk »
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Xeldal

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Re: No support ?
« Reply #9 on: February 07, 2016, 03:25:55 pm »
I'm not trying to antagonize you Ronny.  I hope it doesn't come off that way.

Yes we will do the necessary steps in coming weeks to gain full control, so there is no open questions.

I am glad to hear you are close to making that happen. 


The DEX does not yet work like it should, and devs of the platform has to be ready to solve issues like this, as they are not possible to be solved by the host of the platform, and any problems or incidents due to errors of platform will always be directed to devs  of platform itself meaning bts community, so there is no such thing as OL being able to solved this on itself.


I must have missed the issue you're referring to.  I'm not seeing where bitshares is at fault here.

chat box does not require bitshares
OL support does not require bitshares
BTC confirmation reporting does not require bitshares
BTC wallet status does not require bitshares

These can all be done with changes to OL, they don't require bitshares changes.

Example: I have now a user who signed up on OL, and forgot to create backup. Now he is chasing me to pay for his loss, as he cannot access anymore, and I do not agree I am the responsible for this, as this is lack of information on entry point of platform, and in a case like this I forward him to bitsharestalk to cry out his frustration, and there are similar situations like this every day.
That's not what we're talking about here, but even this could be solved by OL and does not require bitshares.
For example: OL could require a backup to use their wallet.   There are many ways to solve.  Core bitshares changes may make for better solutions, but saying it's not solvable without bitshares changes is not true.  Furthermore, it is ultimately the users responsibility and neither OL nor BitShares is truly liable for this example. IMO.

Offline abit

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Re: No support ?
« Reply #10 on: February 07, 2016, 03:32:15 pm »
Example: I have now a user who signed up on OL, and forgot to create backup. Now he is chasing me to pay for his loss, as he cannot access anymore, and I do not agree I am the responsible for this, as this is lack of information on entry point of platform, and in a case like this I forward him to bitsharestalk to cry out his frustration, and there are similar situations like this every day.

According to the license (quoted below), the platform isn't responsible for the loss of fund in your example as well. Probably you're more likely responsible for it. But we can improve the platform together, right? If you have proper resources (devs), you can clone the source, and change it to what you like. After you've changed it, if you like to push your changes back to the "platform" repository, we (read: the stake holders, or the community) would appreciate your efforts.

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Offline dannotestein

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Re: No support ?
« Reply #11 on: February 07, 2016, 04:37:42 pm »
The openledger gateway is back up. It was down from approx 11:59pm till 10:00am EST due to an error caused by new ether support. Unfortunately, it looks like this happened around the same time as some attractive order was available on the dex, and several people couldn't take advantage of the order as they weren't able to obtain additional OPENBTC during that time.
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Re: No support ?
« Reply #12 on: February 07, 2016, 05:18:26 pm »
The openledger gateway is back up. It was down from approx 11:59pm till 10:00am EST due to an error caused by new ether support. Unfortunately, it looks like this happened around the same time as some attractive order was available on the dex, and several people couldn't take advantage of the order as they weren't able to obtain additional OPENBTC during that time.
[member=11]dannotestein[/member] I think you mean CCEDK gateway? I don't find an "openledger gateway" in my light wallet. Was metaexchange or blocktrades down in the same period?
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Offline dannotestein

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Re: No support ?
« Reply #13 on: February 07, 2016, 05:52:29 pm »
The openledger gateway is back up. It was down from approx 11:59pm till 10:00am EST due to an error caused by new ether support. Unfortunately, it looks like this happened around the same time as some attractive order was available on the dex, and several people couldn't take advantage of the order as they weren't able to obtain additional OPENBTC during that time.
[member=11]dannotestein[/member] I think you mean CCEDK gateway? I don't find an "openledger gateway" in my light wallet. Was metaexchange or blocktrades down in the same period?
Sorry I was unclear, I meant the CCEDK gateway. Other gateways were up.
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Offline abit

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Re: No support ?
« Reply #14 on: February 07, 2016, 07:11:20 pm »
The openledger gateway is back up. It was down from approx 11:59pm till 10:00am EST due to an error caused by new ether support. Unfortunately, it looks like this happened around the same time as some attractive order was available on the dex, and several people couldn't take advantage of the order as they weren't able to obtain additional OPENBTC during that time.
[member=11]dannotestein[/member] I think you mean CCEDK gateway? I don't find an "openledger gateway" in my light wallet. Was metaexchange or blocktrades down in the same period?
Sorry I was unclear, I meant the CCEDK gateway. Other gateways were up.
No problem. My apologize for disturbed you everywhere :)
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