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Technical Support / Re: password-Can't access my wallet
« on: November 04, 2019, 04:20:08 pm »
No, I haven't changed anything. I don't even know how to change them.
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Technical Support / Re: password-Can't access my wallet
« on: November 03, 2019, 04:32:49 pm »
No I have not changed my password. Is there a way to reset my password in this situation? Or how do you suggest I access my wallet? I appreciate your help.
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Technical Support / Re: password-Can't access my wallet
« on: November 02, 2019, 10:54:11 pm »
Thanks for your reply. I am using cloud. My password does not start with P5..
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Technical Support / password-Can't access my wallet
« on: November 02, 2019, 06:53:08 pm »
Hi,
I continue to get an error message when I try to log in to my wallet. This began 1 1/2 years ago. I never had a problem during the first year after setting up my wallet.
It says invalid password. However, I am certain the PW is correct as I save it in my Google saved passwords, and I separately noted it as well.
I then tried my backup PW and got the same error message.
I next tried to restore. It accepted my PW here and my backup file, etc. It says it is ready to restore but when I click on the “restore (wallet)” button it does nothing.
When I click on Explore and put in my account name, I can see my balance etc. properly. But my password doesn’t work and I can’t find how to reset it.
Can you please assist me with resetting my password immediately?
I continue to get an error message when I try to log in to my wallet. This began 1 1/2 years ago. I never had a problem during the first year after setting up my wallet.
It says invalid password. However, I am certain the PW is correct as I save it in my Google saved passwords, and I separately noted it as well.
I then tried my backup PW and got the same error message.
I next tried to restore. It accepted my PW here and my backup file, etc. It says it is ready to restore but when I click on the “restore (wallet)” button it does nothing.
When I click on Explore and put in my account name, I can see my balance etc. properly. But my password doesn’t work and I can’t find how to reset it.
Can you please assist me with resetting my password immediately?
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