Btc38.com is again having problems to withdraw bts near the snapshot day, just like the situation they did for dns.
This is a problem cause by scan failure at block 1209398, we have contact 3I to fix it yestoday.
Since DNS network is not working after snapshot, so user can not withdrawal them, but they get frozen BTS, If the Network of DNS is work, we'll let our user to withdrawal it.
I contacted btc38 yesterday and they said there were problems to withdraw bts and have contacted 3I to fix it (is that true? dose 3I has such a representative to handle those things??)
we are using skype to communicate 3I to get techinical support or give a feedback
then I wait to this morning and upgraded my client to 0.24.4.1 and re-do withdraw from the website, this time no warning alert say you can't withdraw.
However, after withdraw an amount, I can see my balance has reduced, but there's no any bts received in my bts client or show in btc38's deposition/withdraw list, they're just LOST.
Please submit a ticket to us or PM me provide your User ID.
I do this action just 2 hours before the snapshot time and according to my dns withdraw at the snapshot day, I've to think btc38.com may again did some tricks to hold my snapshot…
All snapshot of user will give to their account.
That's too bad, I hope my guess would wrong as btc38.com seems the biggest place to trade bts yet, but from those days behavior (and until now, I still not get any response from btc38 about my complains, I clearly missed the snapshot and may lost my bts also).
I’m so disappointed to the website and I think it’s time to considered change trade to bts native market now.
we are sorry that you have bad impression on us. please sumbit a ticket or send an email to support@mail.btc38.com for telling us the detail.
we are very sure there is no one lost their fund by our problem and our technical support would willing to help our user when they have a problem.