Newbie- Unable to Trade, Withdraw Btc or Ltc

[x-trail]

hello there, i received your 10bts deposit, but i'm still unable to transfer or withdraw... do you have Teamviewer that you can help me?
Thankyou

[nmywn]

Try now.

[x-trail]

Hello Friends!! I'm new to Openledger.io and been having problems for 3 days now.
I'm unable to Buy/Sell, or Even withdraw my Btc or Ltc..
can someone please help me?
I have emailed Support many times and even Twitted on Twitter as well, no reply except once and it wasn't very helpful.
My id #212980
Attatched are the Screenshots:
https://drive.google.com/drive/folders/0BzFnD84eqmy3Zm55Z3pUSjh3b1E?usp=sharing
thankyou