Author Topic: password-Can't access my wallet  (Read 520 times)

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Offline rockkimwhite1

password-Can't access my wallet
« on: November 02, 2019, 06:53:08 pm »
Hi,
 
I continue to get an error message when I try to log in to my wallet.  This began 1 1/2 years ago.  I never had a problem during the first year after setting up my wallet.
 
It says invalid password.  However, I am certain the PW is correct as I save it in my Google saved passwords, and I separately noted it as well. 

I then tried my backup PW and got the same error message. 

I next tried to restore.  It accepted my PW here and my backup file, etc.  It says it is ready to restore but when I click on the “restore (wallet)” button it does nothing.

When I click on Explore and put in my account name, I can see my balance etc. properly.  But my password doesn’t work and I can’t find how to reset it.
 
Can you please assist me with resetting my password immediately?
 

Online sschiessl

Re: password-Can't access my wallet
« Reply #1 on: November 02, 2019, 07:22:02 pm »
Are you using cloud or local wallet login? Does your password start with P5..?

Offline rockkimwhite1

Re: password-Can't access my wallet
« Reply #2 on: November 02, 2019, 10:54:11 pm »
Thanks for your reply.  I am using cloud.  My password does not start with P5..

Online sschiessl

Re: password-Can't access my wallet
« Reply #3 on: November 03, 2019, 04:36:24 am »
Have you changed your password at some point?

Offline rockkimwhite1

Re: password-Can't access my wallet
« Reply #4 on: November 03, 2019, 04:32:49 pm »
No I have not changed my password.  Is there a way to reset my password in this situation?  Or how do you suggest I access my wallet?  I appreciate your help.

Online sschiessl

Re: password-Can't access my wallet
« Reply #5 on: November 04, 2019, 06:19:49 am »
Ok. Did you rename your backup file maybe?

Offline rockkimwhite1

Re: password-Can't access my wallet
« Reply #6 on: November 04, 2019, 04:20:08 pm »
No, I haven't changed anything.  I don't even know how to change them.