Advice Required: Transaction completion time

[brant]

Appreciate the responses .
I have raised with OpenLedger as suggested

[abit]

Please contact OpenLedger support. Open https://openledger.io/ , click the "support" link at the bottom. Others can't help you.

[sschiessl]

Please open a ticket with the OpenLedger freshdesk support.

[brant]

Hi all,
I processed a transaction to withdraw OPEN.BTC using the OPENLEDGER. The Transaction is shown as complete in my BitShares Wallet Activity history, however the Block Explorer is showing no transaction for the used address.
How long should this take? Previous transactions have been confirmed at my receiving wallet within 10-15min. It's now been 90 minutes for this one.
Can anyone assist please?
Thanks