Author Topic: Bitshares account password incorrect error.  (Read 7297 times)

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Offline thelema

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Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.



Post step by step how you signed up etc...  Did you play with the account permissions?  Did you backup the wallet file?  Did you sign up with the account method?  Did you delete the wallet in the browser?  Are you using the light client?

Did you play with the account permissions? No, I been only doing exchanges
Did you backup the wallet file? Yes, I have a .bin file, the same which I got at the beginning. I have a .cvs file with transactions and screens
Did you sign up with the account method? No, I only sing up as wallet model
Did you delete the wallet in the browser? No(Yes), I got error with login password, so I restarted my operation system(windows 10) and I got problem to login in to Windows. Without access to Windows I decided to reinstall my operation system (I been scared that I got a virus). But the problem is still on...
Are you using the light client? No,  website (chrome)

Offline Brekyrself

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Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.



Post step by step how you signed up etc...  Did you play with the account permissions?  Did you backup the wallet file?  Did you sign up with the account method?  Did you delete the wallet in the browser?  Are you using the light client?

Offline thelema

  • Newbie
  • *
  • Posts: 2
    • View Profile
Dear All,

Today I got similar problem. 6-7 hours ago I been trying to unlock my wallet but no luck.

Password was 100% OK, I even try RESTORE WALLET FROM BACKUP and my .bin file, but.... first time I got info INCORRECT PASSWORD.

Is this a bug on BitShares? Do I need to worry? I have a screens of all my transaction etc., please help me.


Offline trevor-utz

Quote
If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

If you can outline an exact step-by-step process which can followed by anyone to reproduce the bug, then we can consider it a bug, and can take appropriate actions to fix it. Until then, there just isn't enough data, no matter how strongly you plead- this isn't a game of belief.

I agree with you. I thought my case was one of many but now I know it's a one of potentially common misunderstanding rather than a bug.

Thanks for taking the time to respond.

Offline trevor-utz

Quote
You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

I don't know why this took me so long to understand this aspect of it. But this makes 2000% sense to me now. This is great. Thank you. Not great for me as someone who signed up an account through wallet model and didn't back up the wallet so the private keys are stored in a wallet that's not backed up and my browser has been cleared. You're the best. I completely signed up through wallet model and THEN created an account after most likely which would result in me attaching my private keys of the account to the wallet.

Cannot say how reassured I am of the system now.

Keep up the great work and thanks for helping newbies like me.

Offline fluxer555

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Quote
If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

If you can outline an exact step-by-step process which can followed by anyone to reproduce the bug, then we can consider it a bug, and can take appropriate actions to fix it. Until then, there just isn't enough data, no matter how strongly you plead- this isn't a game of belief.

Offline trevor-utz

Quote
You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

The account model let's you login directly from new computers or browsers without using a backup file, that's why it's convenient.

The wallet model is tied to a database stored in the specific browser and computer you first used to create the account. If you want to use it anywhere else, you need to restore from a backup.

If I told you I originally signed up for the account model and the password doesn't work to log in, would you believe me? I honestly did and can do it again with similar results. Is it possible there's a bug with this? I think I understand the wallet/account model to the way you're describing it except for one big issue which is the password is not working for my account.

Could be easy to write it off as I didn't do the right thing, but I'm pleading with you that I did. I didn't even know what a wallet was (at the beginning while signing up) and didn't toggle over for my registration. Now, if I created one in the future it would not have deleted my account password, so in theory I should be able to log back on to the original account on a different browser using my initial set up account.

Not trying to debate, just trying to get access to my account back and enjoy the bitshares site more and more with voting and referring and keeping bts moving into hero, but I want to do so using the account model for less stress rather than maximum security. Right now, for me, the account model is absolutely in no way working other than if I create a new account every time (which I prefer not to do) or use exclusively the wallet model (which I'm not crazy about but will do).

td;dr: I understand the wallet/account model set up. My account password still won't work with the account I initially set up. Can we bring this up as a bug? I promise you I have an account I set up that's not a wallet -- trevor-utz.

Bless you for responding.

-Trevor

Offline svk

You still create an account even if you use the wallet model, but the private keys of that account are then stored in what we call the wallet, as opposed to the account/password model where the private keys are generated from your password.

The account model let's you login directly from new computers or browsers without using a backup file, that's why it's convenient.

The wallet model is tied to a database stored in the specific browser and computer you first used to create the account. If you want to use it anywhere else, you need to restore from a backup.
Worker: dev.bitsharesblocks

Offline trevor-utz

Quote
I say mutually exclusive because new accounts are only setup to use one or the other, not both.

Nothing is disabled, switching models in the GUI is just a simple interface switch that determines how the GUI lets you login, it has no effect on your account.

Both models use passwords, that doesn't mean your wallet password can be used with the account model without you actively modifying the permissions of your account.

The only way for you to switch from a password model to wallet model is to copy all your private keys (active, owner, memo) and import them into a newly created wallet. If you did not do that, you never switched from password to wallet but always had wallet.

How did I ever set up an account then? I have an account signed in. I actually have two at this point. I can't sign into either of them to make changes. I can see my newest account in the top right but when I try to login under the account model it will not let me with my password. I do have accounts. trevor-utz and trev-utz. trev-utz is currently active on my browser.

My two passwords for wallet and account have been the same so technically wouldn't I be able to use them in order to sign into each other?

I'm still confused on how the account password works as it has never worked for me. The wallet works solid. No complaints at all.

To clarify again, I do have accounts made and signed up with the same password I've used for all my actions including making a wallet (probably not the safest).

Again, can't thank you enough for taking the time to explain a newbie question.

Offline svk

Quote
In order to move to a new browser you need to restore your wallet using the backup.

A couple of follow up questions for clarification.

So the account model is mutually exclusive and therefore when I created a wallet on my account it deactivated my account model?

I can no longer use the account model if wallet model is activated? I think this has been confusing some people as well and I certainly hope I'm no the only one confused. At some point I did in fact activate and register an account with a password and now the password does not work.

Is this because of my switching to wallet model? If so how would I recover my account? Is it even possible? I've been using the same password for all of these and it only works with the wallet not the account.

Thanks for being active in this forum. Love the community and platform. Don't want people to leave because of technical issues.

I say mutually exclusive because new accounts are only setup to use one or the other, not both.

Nothing is disabled, switching models in the GUI is just a simple interface switch that determines how the GUI lets you login, it has no effect on your account.

Both models use passwords, that doesn't mean your wallet password can be used with the account model without you actively modifying the permissions of your account.

The only way for you to switch from a password model to wallet model is to copy all your private keys (active, owner, memo) and import them into a newly created wallet. If you did not do that, you never switched from password to wallet but always had wallet.
Worker: dev.bitsharesblocks

Offline trevor-utz

Quote
In order to move to a new browser you need to restore your wallet using the backup.

A couple of follow up questions for clarification.

So the account model is mutually exclusive and therefore when I created a wallet on my account it deactivated my account model?

I can no longer use the account model if wallet model is activated? I think this has been confusing some people as well and I certainly hope I'm no the only one confused. At some point I did in fact activate and register an account with a password and now the password does not work.

Is this because of my switching to wallet model? If so how would I recover my account? Is it even possible? I've been using the same password for all of these and it only works with the wallet not the account.

Thanks for being active in this forum. Love the community and platform. Don't want people to leave because of technical issues.

Offline svk

Quote
If you have a backup that means you are using the wallet model, which also means you cannot use the account + password login. If you want to move to another computer or browser you need to activate the wallet model and restore from your backup.

I signed up originally under the account model. The account name is trevor-utz. I could pm my password, but I never originally signed up for the wallet. I only used the wallet method afterwards to check to see if I could transfer accounts to different browsers or to the desktop application. Wallet method worked for transfers.

Would switching to a wallet model basically deactivate your account you created? Is there any way to log back into the account even without a wallet attached? I am positive I have an account. I have transactions that are associated with the account and a balance. If switching to a wallet model renders the account you signed up for useless, that seems very confusing.

Password was said to be incorrect when trying to transfer browsers on the account method. Maybe something to look into. 

I appreciate the fast response and attention. I have heard this issue coming from some people in tele chat as well. Same problem as me. The password for the account works internally to unlock default wallet that comes with the account-model account. However the password does not work when transferring browsers.

In order to move to a new browser you need to restore your wallet using the backup.
Worker: dev.bitsharesblocks

Offline svk

@ svk

You really are NOT helping - users say that their password claims is incorrect, and you suggest for them to restore their wallet using their PASSWORD??

Find a way to sort this out please ASAP! Our funds are just hanging there! We need a way to restore the password that the site has messed up while being created, and now thinks its 'Incorrect'. My idea is that people created their account from internet explorer, and somehow it messed up their passwords.

FIX IT!

It's quite clear from what he's saying that he used the wallet model and not the password model, and it seems to me that most of these issues are from users who did not read and understand the differences between the two.

If you used the password model you use an account name plus a password to login, and you DO NOT have a backup bin file nor a brain key.

If you used the wallet model you login by ONLY entering your password, and you can backup your wallet as a bin file or a brain key. To use the bin file you still need your password, to use the brain key you don't.

As a new user the the models are mutually exclusive, you have either one or the other. If you find your password not working, try switching models using the button in the unlock dialog.

Another thing, the GUI remembers your account name but that does not mean you are "logged in", you still ALWAYS need your password to perform any blockchain transactions, and the account creation stresses this point.
Worker: dev.bitsharesblocks

Offline pandiony9

@ svk

You really are NOT helping - users say that their password claims is incorrect, and you suggest for them to restore their wallet using their PASSWORD??

Find a way to sort this out please ASAP! Our funds are just hanging there! We need a way to restore the password that the site has messed up while being created, and now thinks its 'Incorrect'. My idea is that people created their account from internet explorer, and somehow it messed up their passwords.

FIX IT!

Offline pandiony9

Hello all,

I also  have this problem. The password shows as ΄incorrect', even though I know for sure its not. Moreover, I have EUR of bitcoins in my account, which I CANNOT withdraw, even though I am logged in since account creation!

1. How do you suggest we change our password so that it works again?
2. Why cant I withdraw when I am already logged in, and needs my account password AGAIN, then says its incorrect?

All this seems very FRAUDY to me, and if I do not get a quick solution I will report this site. No offence!