Author Topic: Bter now accepts BTSX deposits/withdraw and trading  (Read 21102 times)

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Offline Riverhead

Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #105 on: July 25, 2014, 04:32:51 am »



I have received my 45000 BTSX (minus the fees).  Thank you freeworm for keeping us updated on BTER's progress to resolve the issue.


Offline freeworm

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #106 on: July 25, 2014, 04:37:25 am »
we have upgraded to the new wallet.
The send-out transactions get confirmed almost instantly.
Still have a balance inconsistent issue where two balances reported from two APIs are inconsistent. 
Working on it ...

Offline Riverhead

Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #107 on: July 25, 2014, 04:37:56 am »
we have upgraded to the new wallet.
The send-out transactions get confirmed almost instantly.
Still have a balance inconsistent issue where two balances reported from two APIs are inconsistent. 
Working on it ...


 +5% +5%

Ggozzo

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #108 on: July 25, 2014, 04:56:45 am »
They canceled my transaction and took all my BTR points. This clearly was their fault, not mine. Had they disabled withdraw, I wouldn't have been able to try. After trying 3 times to withdraw I emailed them. After emailing them they said:

Quote
Bter Support (bter)
Jul 25 09:22

Dear Sir,
Sorry, I am afraid the btr can not be returned.As the BTR is granted and deducted by the system automatically. BTR will be deducted when you try to withdraw, no matter the withdrawal is cancelled or not

Without the BTR, you can still withdraw freely.

If there is any question, please let us know
Thanks


"Without the BTR, you can now pay full price. Your loyalty to us previously, doesn't mean jack" FTFY

Not that it was going to save me a ton of shares, but just seems like bad customer service or a bad system.

Hi,

Sorry for the misunderstanding from our customer rep since they didn't get what happened with the BTSX withdrawal.
Actually, we do credit customers' BTR back if the cancellation is due to problems on our side or the technical issue.
I have notified our customer rep and they are going to handle this for you in your  ticket.

Thanks FreeWorm! It's not much points. I just thought it was odd that the immediate response was essentially "too bad".  Your customer service rocks though!

Offline brainbug

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #109 on: July 25, 2014, 05:37:28 am »
Whatever they did - it worked for me.

I just received my 5000 BTSX (minus 51 BTSX fee).

Offline onceuponatime

Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #110 on: July 25, 2014, 06:05:12 am »
Just received a withdrawal from bter in two minutes!

Offline smith7800

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #111 on: July 25, 2014, 06:36:54 am »
Would somebody be kind enough to send me one BTSX (or part of one) so that I can register my account and get started buying BTSX?

BTSX72Kfp1sdsBpA5c6ahhMBYaS9NjdjTcHFwvSdWFoEzBtdCnEShS

TIA!

Offline puppies

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #112 on: July 25, 2014, 06:38:39 am »
Would somebody be kind enough to send me one BTSX (or part of one) so that I can register my account and get started buying BTSX?

BTSX72Kfp1sdsBpA5c6ahhMBYaS9NjdjTcHFwvSdWFoEzBtdCnEShS

TIA!

We have a couple of public wallets and basic instructions here.  https://bitsharestalk.org/index.php?topic=6122.msg81960#msg81960
https://metaexchange.info | Bitcoin<->Altcoin exchange | Instant | Safe | Low spreads

Offline smith7800

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #113 on: July 25, 2014, 08:33:19 am »
Would somebody be kind enough to send me one BTSX (or part of one) so that I can register my account and get started buying BTSX?

BTSX72Kfp1sdsBpA5c6ahhMBYaS9NjdjTcHFwvSdWFoEzBtdCnEShS

TIA!

We have a couple of public wallets and basic instructions here.  https://bitsharestalk.org/index.php?topic=6122.msg81960#msg81960

Thanks!

Offline freeworm

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #114 on: July 25, 2014, 09:36:36 am »



I have received my 45000 BTSX (minus the fees).  Thank you freeworm for keeping us updated on BTER's progress to resolve the issue.

Yes we re-sent the unconfirmed withdrawals after upgraded to the new version

Offline freeworm

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #115 on: July 25, 2014, 09:41:34 am »
Whatever they did - it worked for me.

I just received my 5000 BTSX (minus 51 BTSX fee).

yes we credit 1% extra coins when you deposit and charge 1% when you withdraw

The small amount of withdrawals work find now  with the new wallet. However there're still issues with big amount withdraw processing.
We are discussing it with the dev Denny. We are going to raise the withdrawal limit as soon as it's solved.

Offline GaltReport

Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #116 on: July 25, 2014, 10:11:43 am »
Got mine, Thank You!

Offline Yuzu

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #117 on: July 25, 2014, 10:21:44 am »
Got mine as well!  Great customer service; thanks!

Offline robrigo

Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #118 on: July 25, 2014, 01:53:46 pm »
Same here, thanks Bter for fixing the issue!

Offline zonda

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Re: Bter now accepts BTSX deposits/withdraw and trading
« Reply #119 on: July 25, 2014, 03:46:07 pm »
I withdrew some funds from BTER. First I tried with my account key that starts with BTSX...

and I got this error message.. 
cancelled:BTSX account is not registered or memo is too long

Just after I tried to withdraw to my registered name and it worked.

Why did I get the above message when sending to my account key?

Also when will the withdrawal amount be raised from 5000?
« Last Edit: July 25, 2014, 03:53:51 pm by zonda »