Quote from: donkeypong on November 19, 2015, 01:14:25 am

Yes, yes, yes! I would support this wholeheartedly. Once again, as Bytemaster indicated, we need to have the referral fees to support this. RG, thanks for identifying/articulating the need.

As long as it is referral fees and not a worker proposal, i'm for it.  Unfortunately some here think that bitshares is run like a typical company and some one is "in charge".  No one is in charge here.  There are no bosses and no one to prevent someone from giving out false information.  There are no guidelines or rules. No etiquette procedures.  How exactly could this be monetized?

Remember that this place has very very few legitimate "experts".  Most places that have human to human customer support just have a drone worker reading off a script.  For us to be effective at technical support we would need extremely capable, experienced and tech savvy people helping the noobs of the world.  Anyone who has those expertise isn't going to sit around as support, as their time is probably much more wisely spent.

If they wan't to be paid in brownies so be it, but Fuzzy's $1.75/hour at current market rates isn't going to hold anyone with half a brain more than a half an hour.

Thanks for the input.
As you are talking I can see how, from your perspective, it would be better handled by companies building on top of bitshares. SharesTips has it's own customer support, OpenLedger has it's own, etc.

Customer support is a normal expenses for any businesses...so why should we be the one handling it?

Now, we can do better to support those businesses. If we could have a scheme to have someone be compensated to provide support on the forum...I am all for it. Any idea @lil_jay890 ?

Decentralized Support is nothing more than having the forum built in and having financial incentives for resolving legitimate support requests.

The financial incentives for resolving support requests go to the referrers who benefit from increased transaction volume and who lose when a customer leaves due to poor support.

I could see a "referrers guild" set up where members pay membership fees to pay a support staff to answer questions asked by users whom a member of the guild has referred.   This means that OpenLedger should be providing support to maximize their referral income.

Everyone who is a shareholder has financial incentive to see quality support for BTS.  From that perspective, having a worker that earns income by responding to and resolving support requests in a timely manner is both "objective" and in shareholder interest.   

I think integrating communication channels within the wallet to help people find support quickly and easily is an overall benefit and clearly something worth a worker proposal if we could define exactly what it should be.

I completely agree. Both could work. I personally think that we shouldn't have the support forum on bitsharestalk...somehow I know that it would confuse the heck out of me. I remember the first time I got on it...so many options and boards. Also, the forum would need to notify the user as soon has he has a response to his ticket. When your money is on the line, you want to speak to someone "in charge" not volunteers on a forum.

So I would lean toward having a dedicated support forum or a guy that respond to emails and can create github tickets if needed.

This is something imho worth a worker proposal, but if that is not possible, I am happy to pay some tech support volunteers with brownies. 

That's what I was thinking. A worker proposal to pay for ZenDesk. Just like GetGems.org does. (with more documentation though)

Last week, bytemaster mentioned that he would like to see that our exchange have the similar user experience that users expect from any centralized exchange out there. Which to me make total sense. Login and password and that's it. (lightwallet or full node for higher security)

Now, that made me think of something we may be missing something that all exchanges have.

Customer/Technical Support

Isn't it frightening when it takes 3 days to get a reply from customer support at an exchange?
Would you trust such exchange?

How do we handle this within the wallet?

Should it be something that OpenLedger has to take care by themselves or is it something BitShares has to think about?

I personally was a little confuse. I bought some Obits but I am not sure what it gets me.
The messaging is a little muddied by all the terms and explanations that I, as an investor don't care about.

Do I care it's a decentralized autonomous exchange? Not really.
Do I care about making a return? Absolutely

Here is what I would see for copy:


Would you like to earn from the highly volatile cryptocurrency market without having to become a highly skilled trader? Imagine making a few pennies on every transaction made on an exchange...without having to deal with all the hassles of operating one!

This is what OBITS is about.

With OBITS you can profit on all transactions of an up and coming cryptocurrency exchange. Buying OBITS is the equivalent of buying stakes in our exchange business. Not only will you share the profits but you will also have a say in the future development of OpenLedger via our exclusive voting features.


How are you going to profit and how does it work?  OpenLedger is powered by an automatic referral system baked in the system. Just like every business we have revenue and expenses, here is the breakdown:

(Include Pie Charts to explain fees/revenue because people who are visual won't read % stuff)


Profit is distributed via our Share Buyback Program which mean that every month we "buy back" a part of those shares based on profits. It represents a more flexible way of returning money to the owners of OBITS. You can buy or sell OBITS on OpenLedger at any time. The longer you hold your OBITS to higher the chance you have to make a good return.

How many OBITS should you buy? The better questions is how much do you want to own a share of the profit of OpenLedger?



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Try to avoid long winded term like "Autonomous Decentralized Exchange" and in my opinion, you don't even have to mention bitcoin.

My 2 BTS.

I sincerely believe that our main target market and where we can make great stride is in the exchange businesses.
I do not have enough knowledge in that kind of business to know what is the correct fee structure.

If ccedk or other exchanges came forward and told us how they would set the fees in their "ideal world", it could give us insights on this debate. I will support any fee structure that is maximized to attract exchanges.
Exchanges know better what traders want.

I think it is extremely important that we get lending functional. I see there being to solutions to borrowing assets. If you want to borrow an asset you can put up the 2X collateral and short it into existance or you can put half the collateral and pay a fee to the lender that puts up the other half of the collateral. I would be a hybrid of the current model and the previous model. It will also be important that the lending feature can be done for any asset.

Agreed. I wish I could park my money in bitusd right now and get a return like we use to.